Frequently asked questions

Even the most experienced travellers may have questions sometimes. Here you will find answers related to every step of your journey, from booking the flight up to landing at your destination airport, getting to hotel or facing unexpected travel situations.

Ticket

Is it possible to change the surname on the ticket from a low-cost airline?

Is it possible to change the surname on the ticket from a low-cost airline?

I do not have a credit card. Is there an alternative payment method for a low-cost airline ticket?

I do not have a credit card. Is there an alternative payment method for a low-cost airline ticket?

Do low-cost airlines charge extra for credit card payment?

Do low-cost airlines charge extra for credit card payment?

Can I make several identical reservations at different travel agents?

Can I make several identical reservations at different travel agents?

Does buying a cheaper ticket carries any risk?

Does buying a cheaper ticket carries any risk?

What is the cheapest way to spend a few days abroad?

What is the cheapest way to spend a few days abroad?

Do ticket prices on a given route change over time?

Do ticket prices on a given route change over time?

How can I find the cheapest flight options to a chosen destination?

How can I find the cheapest flight options to a chosen destination?

Does FRU.PL offer group discounts?

Does FRU.PL offer group discounts?

How is the FRU.PL website secured?

How is the FRU.PL website secured?

Is it safe to pay by credit card on FRU.PL?

Is it safe to pay by credit card on FRU.PL?

What is the procedure of returning an unused ticket?

What is the procedure of returning an unused ticket?

Can I return an unused ticket?

Can I return an unused ticket?

How can I pay for a ticket?

How can I pay for a ticket?

Can the ticket price change between the moment of booking and the date of issue?

Can the ticket price change between the moment of booking and the date of issue?

Is it possible to change the surname on the ticket?

Is it possible to change the surname on the ticket?

What determines the price of the ticket?

What determines the price of the ticket?

What is an electronic ticket?

What is an electronic ticket?

Passenger

Where can I find information about diplomatic posts in countries which I plan to visit?

Where can I find information about diplomatic posts in countries which I plan to visit?

Are Polish citizens required to hold a valid visa and passport in order to travel to other countries?

Are Polish citizens required to hold a valid visa and passport in order to travel to other countries?

Does a citizen from outside the European Union, who flies to Poland or a country in Western Europe with a stopover in Poland have to hold a transit visa?

Does a citizen from outside the European Union, who flies to Poland or a country in Western Europe with a stopover in Poland have to hold a transit visa?

Do airlines offer discounts for children and the seniors?

Do airlines offer discounts for children and the seniors?

Can a pregnant woman travel by plane?

Can a pregnant woman travel by plane?

IATA - what are the conditions of passenger and baggage carriage in international air traffic?

IATA - what are the conditions of passenger and baggage carriage in international air traffic?

Can children travel alone?

Can children travel alone?

Flight

Are you interested in a cheap flight from Warsaw to Barcelona?

Are you interested in a cheap flight from Warsaw to Barcelona?

Do low-cost airlines charge extra for check-in at the airport?

Do low-cost airlines charge extra for check-in at the airport?

How do flight classes differ?

How do flight classes differ?

How to ensure a smooth check-in process?

How to ensure a smooth check-in process?

I am at the airport and it turns out that my flight has been canceled. What should I do?

I am at the airport and it turns out that my flight has been canceled. What should I do?

Is it possible to not use the ticket at the first stage of the trip, and later continue on the remaining stages on a given route?

Is it possible to not use the ticket at the first stage of the trip, and later continue on the remaining stages on a given route?

I bought a return flight ticket. Can I use only part of the ticket for the return flight?

I bought a return flight ticket. Can I use only part of the ticket for the return flight?

How to change booking parameters, and are there any associated costs?

How to change booking parameters, and are there any associated costs?

Luggage

What is the hand luggage limit at low-cost airlines?

What is the hand luggage limit at low-cost airlines?

Do low-cost airlines charge for checked luggage?

Do low-cost airlines charge for checked luggage?

Are you flying with a low-cost airline and you want to transport skis or a snowboard?

Are you flying with a low-cost airline and you want to transport skis or a snowboard?

How to report special luggage?

How to report special luggage?

IATA - what are the conditions of carriage of passengers and luggage in international traffic?

IATA - what are the conditions of carriage of passengers and luggage in international traffic?

What is the luggage limit on routes to the United States?

What is the luggage limit on routes to the United States?

What items are not allowed to be transported in hand luggage?

What items are not allowed to be transported in hand luggage?

Luggage has been damaged / has gone missing during the trip. Who bears responsibility?

Luggage has been damaged / has gone missing during the trip. Who bears responsibility?

Can I carry animals?

Can I carry animals?

How to secure luggage before journey?

How to secure luggage before journey?

How much luggage can I take on board?

How much luggage can I take on board?

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