You can cancel or rebook your trip voluntarily 24 hours before departure.
Receive 90% of the booking or change flight up to the price initial ticket:
you decide if you want a refund or a free rebooking
you do not have to present any documents
we will not ask about the reason for cancelling
If you wish to cancel the trip, enter the link received by email from FRU.PL together with the plane ticket or directly on this page: fru.pl/cancel and request the cancellation and you will receive a confirmation message. Your reservation will be cancelled automatically and you will receive the money in a maximum of 3 working days.
If you wish to rebook your current ticket, enter the link received by email from FRU.PL together with the plane ticket or directly on this page: fru.pl/cancel and request the change. We will contact you and arrange the details of the change.
The cost of the FRU Flex is dynamic and can be only purchased online along with the plane ticket. The FRU Flex cannot be added after the purchase.
The FRU Flex does not apply if the airline has already cancelled or changed a segment(s) or both of the flight segments. In this case, In this case, refund or rebooking will be made according to the standard procedures of the airlines.
Also, the reservation cannot be cancelled or rebooked if there are less than 24 hours before the departure of the flight.
You don't have to provide any supporting documents or other evidence. We do not ask for the reason for cancellation or any other details.
The FRU Flex cannot be applied if your flight or part of your itinerary is cancelled or changed by the airline. In these situations, you can recover the cost of your plane tickets as follows:
FRU Flex applies to the following services purchased only with the reservation: luggage, seats in the aircraft, automatic check-in, Fast Refund option. Travel insurance purchased from FRU.PL is not covered by the "FRU Flex". Additional services added later or directly on the airline's website are also not covered.
If you request a refund or free rebook, this will be applied automatically and mandatory for all passengers.