FRU Terms of Service

Rules of sales and service at FRU

FRU WHO WE ARE/WHAT WE DO

FRU.PL Site enables you to get to know the offers of third parties as far as air transport, insurace and others related to a planned travel are concerned.
FRU.PL services consist in sharing with you appropriate tools and resources, thanks to which you will be able to search, choose parameters and dates, and then purchase the services currently offered by third parties (air tickets and associated services) in an easy and convenient way. In the situation indicated in the preceding sentence FRU.PL acts as a facilitator who allows to conclude the agreements directly between the User and Suppliers such as: airlines, hotels, car rental companies, based on the authorization issued by the User for FRU.PL to make the booking.
REMEMBER. Buying the services (the services of air transport) via FRU.PL Site, you enter into agreement with a given entity offering a given service, but not with FRU.PL. Therefore, always familiarize yourself with the regulations of a given entity as the performance of the services purchased always occurs based on the terms and conditions of a given entity.
REMEMBER. Pursuant to the currently binding provisions of the Act on consumer rights, in the event of purchase of services offered by third parties within FRU.PL Site, it is mostly not possible to exercise the right to withdraw from an agreement. Possible regulations in this respect may be included in the rules of a given entity, and a possible right to withdraw from an agreement (cancel the services) may be connected with the necessity to bear additional costs. Taking above into consideration, please make reasonable purchases.
REMEMBER. By the time of receipt of a document authorizing the use of a given service, e.g. an air ticket, do not undertake any obligations connected with a given service. Due to the fact that the offers of given third parties are presented via many sale channels, validity of offers undergoes constant changes and that's why, by the time of receipt of a document authorizing the use of a given service, you need to assume that a given service has not been purchased.
REMEMBER. Payment methods available within FRU.PL Site contain: credit card payment, bank transfer, possibility to use currently available transaction systems. All prices provided at FRU.PL Site contain VAT.
REMEMBER. FRU.PL is under no obligation to perform online check-in of a given passenger with respect to air transport services. FRU.PL tries to undertake actions directed at the performance of online check-ins of passengers, however there may be situations in which making such a check-in will not be possible. Due to different regulations of the Carriers, you (or the person who is going to use the services) may be obliged to provide additional data, the sharing of which in an appropriate time may be a condition of an effective online check-in. As long as you do not receive check-in confirmation (most often it is a boarding card), you need to assume that you should do the check-in on your own at the airport.
REMEMBER. As a part of FRU.PL services, you may purchase insurance within the scope connected with the services offered at FRU.PL Site. FRU.PL acts as an intermediary within the scope of entering into insurance agreement.
REMEMBER. As a traveler, you have the right to pursue claims from the Carrier according to the terms and conditions determined in the Regulation (EC) no. 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (Official Journal EUL 2004.46.1.).

REGULATIONS OF FRU.PL

§ 1. DEFINITIONS

Fare Alert – functionality of FRU.PL Site available for the Users and making it possible to inform the User in the form of a Newsletter about the best price of the Air Transport Service within the dates and according to the parameters (maximum price, date, travel destination) chosen by the User.
e-Ticket – a document in an electronic form issued by the Carrier or the Supplier after the payment of Service Price and FRU.PL Service Fee and authorizing the User to execute the Air Transport Service or Other Service. In particular, e-Tickets may be electronic air tickets and boarding cards issued by the Carriers.
Service Price – total price that the User is obliged to pay on account of a selected Air Transport Service or Other Services, which consists of:
1. Air Transport Price (and the price of other additional fees determined by a given Carrier, about the amount of which the User is always informed before the purchase of a given Air Transport Service) along with FRU.PL Service Fee or/and
2. the price of Other Services chosen by the User along with FRU.PL Service Fee, if such a fee is calculated for the purchase of a given Service.
FRU.PL Price List - a document containing information about some FRU.PL Service Fees on account of services indicated in it and performed by FRU.PL. This document constitutes Attachment no. 1 to the Regulations.
FRU.PL Booking Center - a team of workers (co-workers) of FRU.PL providing the service of advisory and help within the scope of activities aimed at using the services offered by FRU.PL.
Supplier - entities offering Other Services at FRU.PL Site.
FRU.PL - FRU.PL Spółka Akcyjna with its registered office in Kraków at 29 Listopada Street 85, 31-406 Kraków, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register under the National Court Register (KRS) number: 0000308871, having Tax Identification Number (NIP):5272579301, National Business Registry Number (REGON): 141451213, running FRU.PL Site within the scope which makes it possible to use the available services of third party entities within the functionalities of FRU.PL Site.
IATA - (International Air Transport Association) international air transport association which unites regular airlines, hereinafter in these Regulations referred to as IATA Carrier.
Other Service - offers of third party services made by the Suppliers currently presented by FRU.PL Site.The User has a possibility to purchase Other Services along with Air Transport Service or individually. Particulars of Other Services are every time indicated at FRU.PL Site, and their performance takes place according to terms and conditions indicated by the Suppliers offering them.
Consumer - a person defined as a consumer by the applicable provisions of law.
User Account - free of charge functionality of FRU.PL Site, making it possible to create by the User an individual User panel activated with User's login and password after a previous registration, which enables the User to use currently available functionalities of FRU.PL Site, including the Fare Alert.
Online Check-in – service for consideration offered by FRU.PL when placing the Order and after issuing the e-Ticket, based on which FRU.PL checks-in the Traveler electronically with a given Carrier, acting on the basis of the Traveler's data provided at the stage of placing the Order or on the basis of the Traveler's data provided by the User at a later stage, but before enabling the Carrier to make the Online Check-in, by properly completing and sending the form provided by FRU.PL to the User's e-mail address, provided that the data are sufficient to make the Online Check-in. The Online Check-in service may also consist in providing the User with an appropriate form, the proper completion and return of which will enable the Online Check-in to be made.
FRU.PL Service Fee – a fee due to FRU.PL on account of performance of services offered at FRU.PL Site or FRU.PL Booking Center, the amount of which is in each case indicated to the User at the stage of placing the Order or which results from the content of Attachment no. 1 to the Regulations on account of providing by FRU.PL the services indicated in this document.
Carrier – entities providing Air Transport Services within which one may distinguish:
1. IATA Carriers, the so-called regular airlines performing Air Transport Services, the services of which may be used by booking Air Transport Services;
2. LCC Carrier - carriers of low-cost airlines not being the members of IATA and performing Air Transport Services, the services of which may be used based on Air Transport Services Order;
3. Charter Carrier - a carrier in each case indicated by a tour operator and performing Air Transport Services.
Traveler – a person indicated by the User and who is authorized to use the purchased services of the Carriers/Suppliers via FRU.PL Site or FRU.PL Booking Center.
Owner – an entity indicated and chosen by the User which may execute the Travel Voucher.
Order Confirmation – information sent by FRU.PL to the User (or indicated by phone by FRU.PL Booking Center), indicating details and parameters of Air Transport Service or Other Service ordered by the User, including information about Service Price. Order Confirmation by the time of issuing of e-Ticket (e-Tickets) authorizing to use given Air Transport Services or Other Service is of initial nature.
Service Point – the User's service point located in Balice (32-083), 1 Kpt. Medweckiego Street and/or in Warsaw (00-906), 1 Żwirki I Wigury Street.
Regulations - these Regulations of FRU.PL Site.
FRU.PL Site - an online reservation system operating at the address of www.fru.pl, (along with subsites and local domains), available also through FRU.PL mobile app, which is administered by FRU.PL and with the aid of which the User may use FRU.PL Services according to the rules described in the Regulations.
Force Majeure - every extraordinary external event which may not be rationally opposed to or prevented, in particular such as: wars, flood, fire, natural calamities, volcano eruptions, terrorist attacks attacks (including cybersecurity and drones’ attacks), strikes, blockages, bankruptcy of air carriers and suppliers of other services, as well as effective hacker attacks on the Internet or activity of computer viruses, which make it impossible to provide services in an appropriate manner.
Insurer – an entity in each case indicated at FRU.PL Site which provides insurance services, and with which Insurance Agreement may be entered into at a particular moment.
Agreement on providing the services of user accounts – free of charge, voluntary agreement on providing services by electronic means, pertaining to the possibility of using by the User the functionalities of FRU.PL Site made available entirely to the registered Users, the entering into which occurs after creating User Account.
FRU.PL Services – entirety of actual activities performed within the scope of functionalities of FRU.PL Site and via FRU.PL Booking Center, the aim of which is to facilitate the User's purchase of services offered by third-party entities of the Carrier/Supplier within FRU.PL Site or FRU.PL Booking Center, on account of which activities FRU.PL Service Fee or any other fee indicated in this Regulations is collected.
Air Transport Service – offers of the Carriers offered at FRU.PL Site for the execution of an air connection according to the parameters strictly chosen by the User, for which services the User may place the Order. e-Ticket is the only document confirming and enabling the use of the Air Transport Service.
Newsletter Service – free of charge service provided at the request of the User after entering into the Agreement on provision of newsletter service, covering receipt by the Users who shared with FRU.PL their e-mail address, in an electronic way, including via automatic calling systems, commercial information concerning products, services offered by FRU.PL, as well as partners of FRU.PL (the current list of whom is provided within FRU.PL Site), including in particular information about a current offer, promotions, discounts and marketing campaigns.
SMS Service – service for consideration consisting in sending SMS notifications by FRU.PL to the User regarding the Order under which the User purchased the SMS notification service.
User - every natural person, legal person or organizational entity not having legal personality but which is granted legal capacity by means of the act, using FRU.PL Site or FRU.PL Booking Center to place the Order for FRU.PL Services, respectively the first Traveler on the Order Confirmation, on whose behalf the invoice is issued and who has the right to make changes regarding all Travelers on the Order Confirmation.
Travel Voucher – a document in an electronic form (with a value indicated in PLN), authorizing its owner for its use in order to purchase the services offered at FRU.PL Site.
Order – submitted by the User via FRU.PL Site or via FRU.PL Booking Center and individually chosen by the User:
1. purchase offer of one of third-party services of the Carriers/Suppliers (covering purchase of Air Transport Service and/or Other Services currently offered at FRU.PL Site) according to parameters individually chosen by the User (e.g. flight route, travel date); which is at the same time
2. an offer for the conclusion with FRU.PL of a separate agreement on provision of FRU.PL Services, consisting in enabling the User the purchase of Air Transport Service and/or Other Services chosen by them via FRU.PL Site.
After choosing by the User of appropriate parameters of the services interesting for the User, they receive Order Confirmation. Order Confirmation does not guarantee the User the possibility to buy out a given service at the price determined in the Purchase Order, but the possibility to use a given service occurs only after the issuance of e-Ticket/Voucher.

§ 2. GENERAL PROVISIONS

The Regulations determine principles of service provision by FRU.PL (FRU.PL Services) for the benefit of the Users, which consist in making it possible for them to:
1. undertake actual activities making it possible to conclude directly with the Carriers (Suppliers) agreements for Air Transport Services (Other Services) by submitting the Order and purchasing e-Tickets for these services,
2. order performance of online check-in according to terms and conditions included in the Regulations within the scope of Air Transport Services purchased;
3. conclude insurance agreement via FRU.PL Site,
4. create User Account and use its functionalities, in particular in order to purchase the services offered at FRU.PL Site,
5. use Newsletter service;
6. enable claiming compensation from the Carriers;
7. use current functionalities of FRU.PL Site. e.g. Fare Alert function or informing about offered services of the Carriers and the Suppliers.
As the part of FRU.PL Site, information and third-party offers (Carriers/Suppliers) are published within the scope of services offered by these entities. The main aim of FRU.PL Site and FRU.PL Booking Center is to facilitate the User purchase of these services from the Carrier/Supplier. FRU.PL Service Fee is collected on account of performed FRU.PL Services, the aim of which is entirely to facilitate purchase of services offered by the Carrier/Supplier.
Offers and information (of the Carriers/Suppliers) placed at FRU.PL Site never constitute FRU.PL's offer for the performance of services indicated in it within the meaning of the Civil Code. At no stage does FRU.PL provide the services of the Carrier and Supplier, and at the same time, FRU.PL bears no responsibility for the performance of Carriers'/Suppliers' services, the ordering of which occurred via FRU.PL Site or FRU.PL Booking Center.
FRU.PL has no influence on setting or controlling prices of Carriers'/Suppliers' services presented at FRU.PL Site, with the exception of FRU.PL Service Fee.
FRU.PL has no influence on determining terms and conditions of performance of services offered by the Carriers/Suppliers, including on the progress of provision of the services purchased by the User via FRU.PL Site and FRU.PL Booking Center.
FRU.PL informs that every agreement concerning the service offered by the Carrier/Supplier and chosen by the User is entered into by the User whose statements of will (offers) are sent by FRU.PL via FRU.PL Site/FRU.PL Booking Center to a given Carrier/Supplier. By performing FRU.PL Services, FRU.PL undertakes entirely actual activities aimed at conclusion of a given agreement on the performance of the service chosen by the User and offered by the Carrier/Supplier. In the situation indicated in the preceding sentence FRU.PL acts as a facilitator who allows to conclude the agreements directly between the User and Carriers and/or Suppliers, based on the authorization issued by the User for FRU.PL to place the Order.
Except for the situations resulting from the Act on Package Travel and Linked Travel Arrangements, at no stage is FRU.PL a party to the agreement entered into with entities offering services at the Site, or a proxy of the Parties in this respect. The Party to the agreement on provision of Carriers'/Suppliers' services chosen by the User is entirely the User and the Carrier/Supplier offering these services.
Any agreements entered into with the entities (Carriers/Suppliers) offering the services based on FRU.PL Site, are concluded and performed based on the general terms and conditions of the agreements of given entities (Carriers/Suppliers). The User is always obliged to familiarize themselves with them and to obey these regulations.
FRU.PL always hands over to the User the data of the Carrier/Supplier. Terms and conditions concerning the service offered by the Carrier/Supplier are handed over to the User during purchase of a given service.
FRU.PL informs that the LCC Carriers and Charter Carriers are not subject to the terms and conditions of transport stipulated by IATA organization. Air Transport performed by LCC Carriers and Charter Carriers is subject to the terms and conditions determined by particular LCC Carriers and Charter Carriers. Terms and conditions of transport of particular LCC Carriers and Charter Carriers are always made available to the Users at FRU.PL Site before making Order Confirmation of the Air Transport Service (or Order of the Air Transport Service). Familiarizing with terms and conditions determined by the given LCC Carriers and Charter Carriers is a necessary condition to place Air Transport Service Order.
Within the scope of entering into Insurance Agreement, FRU.pl acts as an intermediary, as per the provisions of Art. 3, paragraph 2 of the Act of 15 December 2017 on insurance distribution. FRU.PL indicates that it is not a party to Insurance Agreements. Insurance Agreements are entered into directly between the Insurer and the User.
Performance of FRU.PL Services indicated in these Regulations occurs via FRU.PL Site and via FRU.PL Booking Center.
FRU.PL Booking Center (in Polish and in English) provides the services covered by the Regulations via phone and e-mail within the working hours of FRU.PL Booking Center always shown at FRU.PL website.
The User is obliged to pay for the benefit of FRU.PL, FRU.PL Service Fee on account of enabling the User the purchase of Carriers'/Suppliers' services according to terms and conditions indicated in the Regulations or also on account of the services indicated in the Price List. The User is informed about the amount of FRU.PL Service Fee every time before placing the Order covering the Air Transport Service and/or Other Service. FRU.PL Service Fee is collected also from the User, among others, for such activities as canceling Air Transport Service (or Other Service for the Travelers), change of data of the Air Transport Service (or Other Service). The list of the remaining services on account of which FRU.PL collects Service Fee is indicated in the Price List which constitutes Attachment no. 1 to the Regulations.
Subject to the preceding sentence, FRU.PL is an administrator of FRU.PL Site and FRU.PL Booking Center.
The User acknowledges that contact with FRU.PL Booking Center may be payable, however the amount of such costs depends on the telecommunications operator of the User. The User bears the costs of a call to the Helpline, in accordance with the price list of their telecommunication operator.
When sending the Order to the FRU.PL, you authorize FRU.PL to place the Order with the Carrier and/or Supplier on your behalf. In order to be able to manage this Order, a unique temporary e-mail address will be created to ensure that FRU.PL can manage the Order and keep you up to date with the changes. We mention that Orders will be made depending on their availability at the Carries and/or other Suppliers. Any Order made online or offline (by phone, e-mail or directly at the FRU.PL Booking Centre) implies acceptance of the FRU.PL Terms and Conditions.

§ 3. GENERAL TERMS AND CONDITIONS OF PROVIDING SERVICES ELECTRONICALLY, PROTECTED CONTENT

Using FRU.PL Site and FRU.PL Booking Center occurs according to terms and conditions of these Regulations. The Regulations are made available by FRU.PL at the address en.fru.pl/terms-and-regulations and in FRU.PL headquarters. The User is obliged, at the moment of starting using FRU.PL Site and FRU.PL Booking Center, to obey these Regulations, as well as the regulations of other entities of the Carriers/Suppliers offering their services within FRU.PL Site and FRU.PL Booking Center.
FRU.PL informs that performance of services indicated in these Regulations occurs with the use of FRU.PL Site, which ensures processing and storing, as well as sending and receipt of data via telecommunications networks, pursuant to the wording of the Act of 18 July 2002 on Providing Services by Electronic Means.
Content of FRU.PL Site is legally protected.
Trade names, names, descriptions and trademarks published at www.fru.pl website are subject to legal protection. The User is obliged to refrain from any activities that would breach intellectual property rights of the persons authorized to such names, descriptions and trademarks.
If it has not been marked otherwise, any copyrights to texts, images, photos and other materials included at FRU.PL website belong to FRU.PL. All trademarks not belonging to FRU.PL have been used entirely for information purposes and they belong to their owners. The content of FRU.PL website along with subsites and all their elements are subject to protection foreseen by Polish and international law, including in particular the provisions on copyright and related rights, as well as on combating unfair competition.
Websites indicated in links and which are not the ownership of FRU.PL, are protected by copyrights of their authors and owners.
Also materials published at FRU.PL website, the copyrights of which do not belong to FRU.PL but for the publication of which FRU.PL obtained the consent of their owners, are subject to protection. Such materials are most often marked with the caption: "source:..." or in any other equivalent manner.
Before their use, one needs to familiarize themselves with limitations imposed and obtain a possible consent of the copyrights' owners, irrespective of FRU.PL's consent.
Activities of copying, modifying and transmitting (electronically or in any other way), as well as multiplying, using and distributing materials contained at FRU.PL Site are allowed only upon owner's consent. Using the information available at this site may occur only in the manner that is compliant with law.
The condition for obtaining the consent for use of materials the copyrights to which belong to FRU.PL is to cite them in an unchanged form along with visible and explicit marking: Source: FRU.PL" or any other equivalent one, if however the publication is an online one - along with an active link to www.fru.pl website. This, however, always requires the consent of FRU.PL.
It is admissible, with the necessity to ask for consent, to create references in the form of hyperlinks (links) to FRU.PL website or its subsites and to place them on other websites in the manner not leaving any doubts as to the origin of these links and the site which they relate to.
It is inadmissible to establish indications (links) to FRU.PL website or its subsite if a description, context or the manner of placing the link could be misleading, present the site in unfavorable perspective or breach good name of FRU.PL or other goods of FRU.PL or third parties which are legally protected. It is inadmissible to place links on the websites which breach law, the principles of community life or good customs.
A reference to FRU.PL may not constitute a prevailing or main part of the site at which it has been placed. Having moved to FRU.PL Site, there needs to be an URL address belonging to FRU.PL in the address fields belonging to the User's browser, and using technical means aimed at concealing this address is forbidden. It is also forbidden to redirect to FRU.PL website in a way that is insidious and automatic (i.e. happening without the User clicking at the reference), or in any other way directing to FRU.PL Site the persons who do not expect it.
FRU.PL reserves the right to recall the consent for placing a reference to FRU.PL website at any time, without the need to provide a reason.
Information presented at FRU.PL Sites is aimed entirely at information and has been prepared based on the sources acknowledged by FRU.PL as reliable and credible, and according to our best knowledge. We would like to inform you about potential threats related to the use of the FRU.PL Website as services provided electronically, e.g. the possibility of receiving unsolicited commercial information from third parties, malicious software, and the possibility of phishing. In order to reduce the risk of the above threats, the User is obliged to use updated versions of anti-virus software and firewall.
The User acknowledges that any activity consisting in trying to destabilize FRU.PL Site may be reported by FRU.PL to the relevant authorities.
In order to use the services of FRU.PL Site, the User is obliged to have an active e-mail address (e-mail address) and active phone number. Any communication of FRU.PL with the User will occur entirely via e-mail address and phone number indicated by the User.
Using FRU.PL Site requires meeting by terminals and ICT system the User applies the following minimum technical requirements:
1. computer, laptop or other multimedia device with Internet access;
2. access to e-mail;
3. web browser: Mozilla Firefox ver. 17.0 and higher or Internet Explorer ver. 10.0 and higher, Opera ver. 12.0 and higher. Google Chrome ver. 23.0 and higher, Safari ver. 5.0 and higher;
4. recommended minimum screen resolution: 1024x768;
5. turning on in the web browser of a possibility to save Cookies and running Javascript;
6. valid/active e-mail address;
7. keyboard or other pointing device which enables correct filling in of online forms;
8. in case of using the FRU.PL Site via a mobile application - a smart mobile device with a fully functional operating system.

§ 4. REGISTRATION AT FRU.PL SITE, AGREEMENT ON PROVISION OF USER ACCOUNT SERVICE

Purchase of Air Transport Service and Other Services may occur after registering at FRU.PL Site, as well as without registration.
Registration at FRU.PL Site enables creating User Account which in turn makes it possible to use additional functionalities facilitating purchase of services offered within FRU.PL Site.
Registration at FRU.PL Site means entering into the Agreement on provision of User account service.
In order to register at FRU.PL Site (create User Account), the User should fill in the registration form by providing:
1. name and surname;
2. e-mail address;
3. phone number;
4. password;
5. and familiarize themselves with the Regulations of FRU.PL Site and confirm the fact of familiarizing with the Regulations by marking the relevant checkbox visible in the registration form.
Having correctly and truthfully filled in a registration form, one needs to click the button "Create Account". An e-mail message will be sent to the e-mail address provided in the Registration Form in which there will be an appropriate checkbox, clicking on which will confirm previously entered data and enable creating User Account.
The Agreement on provision of User Account service within the scope of creating and using the User Account is entered into at the moment of activation of the User Account, which happens at the moment of clicking an activation link contained in the e-mail confirming registration of the User Account. The service of User Account is provided free of charge for an unlimited period of time.
Information provided in the registration form should be truthful and current.
The User may renounce the Agreement on provision of User Account service at any time without stating a reason and without bearing costs, by sending to FRU.PL via e-mail:kontakt@fru.pl a request to delete User Account or delete the account individually from the level of a profile – "delete account".
FRU.PL represents that in order to ensure security of messages and data transferred at FRU.PL Site, they undertake technical and organizational means relevant for the level of danger, in particular means aimed at preventing obtaining and modification by unauthorized persons of personal data sent via Internet.
Logging in to the User Account occurs by means of entering in the log-in form of an e-mail address and the password provided during registration of User Account (or changed later within the functionalities of User Accounts).
Data provided during registration of the User Account (except for an e-mail address) may be changed after logging in to the Customer Account. If you wish to change the e-mail address, it is necessary to register again at FRU.PL Site (create new User Account).
The User who registered the User Account may use all currently available functionalities of FRU.PL Site.
Complaints concerning providing the services of User Account may be reported in accordance with the provisions of § 14 of the Regulations.
The User is particularly obliged to:
1. keep login and password to their User Account secret within the boundaries resulting from the generally applicable provisions of law; The User is responsible for all actions connected with using login and password to a given User Account, however the password constitutes confidential information for the exclusive knowledge of the Customer.
2. use the service of User Account in the manner not causing any disruptions in the functioning of FRU.PL Site, in particular by using specified software or devices;
3. use the User Account in the manner that is compliant with the provisions of law binding in the Republic of Poland, provisions of the Regulations, as well as customs accepted in a given scope;
4. use the User Account by FRU.PL in the manner that is not burdensome for other Users and for FRU.PL, respecting their personal rights (including the right to privacy) and other rights they are entitled to;
5. use any content published within FRU.PL only for their own private purpose.
In the event of breach by the User of the provisions referred to above in paragraph 14, FRU.PL may terminate the agreement on provision of User Account service with the observance of 14-days' period of notice. FRU.PL may submit to the User the statement on termination of the Agreement on provision of User Account service via e-mail to the address currently registered at FRU.PL Site. Termination of the Agreement on provision of User Account service will result in blocking and deleting the User Account.

§ 5. ORDER

FRU.PL informs that conducting the procedure of Air Transport Service (Other Service) Order and then sending the Confirmation of Air Transport Service (Other Service) Order is not tantamount to the purchase of Air Transport Service (Other Service). The moment in which the purchase of Air Transport Service (Other Service) occurs is issuance of e-Ticket/Voucher.

So as long as the User does not receive from FRU.PL the e-Ticket/Voucher issued by the Carrier/Supplier, the User should take into account the risk that the sale of Air Transport Service (Other Service) is not successfully completed, even after receipt of Confirmation of Air Transport Service (Other Service) Order or after making payment for such service.

FRU.PL recommends that by the time of receipt of e-Ticket/Voucher, the User does not incur any costs connected with planned travel based on the parameters indicated in the Confirmation of Air Transport Service (Other Service) Order.

Ordering Air Transport Service is done individually by the User - via FRU.PL Site, where the User chooses flight parameters interesting for them or via contact with FRU.PL Booking Center, within which Air Transport Service Order is made by FRU.PL consultant, according to the User's instruction.
Ordering Other Services is done individually by the User via FRU.PL Site, where the User chooses the Services interesting for them among those currently available, or via FRU.PL Booking Center within which Ordering of Services is performed by FRU.PL consultant according to the User's instructions.
For the purpose of making Air Transport Service (Other Service) Order, the User is obliged to provide in the registration form shared at FRU.PL Site - and via FRU.PL Booking Center - to FRU.PL consultant, the following data:
1. personal data of the Traveler: name and surname, e-mail address and phone number of the Traveler who will be travelling based on the Air Transport Service or will use Other Services;
2. data necessary to issue VAT invoice (if the User wants to receive VAT invoice),
3. selected form of payment;
4. individually chosen by the User parameters of services which individualize a chosen service according to personal preferences of the User (e.g. in the case of Air Transport Service, choice of flight destination, type of luggage, seat, type of e-Ticket bundle) or if the User chooses Other Services;
5. acceptance of the Regulations.
Not providing any of the data indicated in paragraph 3 above, makes it impossible to submit Order and at the same time means the User's resignation from provision of services by FRU.PL.
Acceding to Air Transport Service Order, the User should precisely verify all data which they handed over for the purpose of Air Transport Service Order and all parameters of flight connection they chose, taking into account the fact that most often changes in this respect, having issued e-Ticket, may be connected with the necessity to cover additional costs by the User or they are not possible to be performed.
Depending on the offer of particular Suppliers, different terms of placing Orders for Other Services and making payments are possible, i.e.:
1. in the event of one group of Suppliers:
  1. Order is placed via booking system of a given Supplier, however payment for the Service is collected in the place where the Service is provided. Such option requires providing the User's credit card as a form of Service purchase guarantee.
  2. The Order is placed via booking system of the Supplier, and at the same time the payment is made with a credit card for the benefit of the Supplier.
2. In the event of the second group of Suppliers, Service Order is made via booking system of the Supplier, and at the same time the payment is made by the User for the benefit of FRU.PL within the dates resulting from a given offer of the Supplier.
  The User is informed about all the above manners of placing Order and making payments on a regular basis at the stage of placing the Order.
By accepting the Regulations, the User confirms that if the preferred seats selected by the User at the time of placing the Order are no longer available, then FRU.PL will be entitled to modify them by up to 3 rows of seats on the plane (forwards or backwards). FRU.PL may offer the option of choosing a seat (window seat, aisle seat or additional legroom) and in such a case FRU.PL will select a seat on the plane that will meet the User's requirements and the price stated on the FRU.PL Website.
The Carrier may change the type of aircraft it operates with at any time without prior notice to the User/Passenger. In this case, FRU.PL cannot guarantee that the originally selected seats will be still available.
All FRU.PL Services for a bundled e-Ticket will be indicated at the time of presentation of the bundled e-Ticket on the FRU.PL Site. FRU.PL reserves the right to change the names of the bundled e-Ticket and to change or remove some of the services contained in the bundled e-Ticket, which will not affect previously made Orders.
At a later stage of placing the Order, FRU.PL may provide the User with the option to change the type of bundled e-Ticket on the FRU.PL Site and in return for consideration.
Each bundled e-Ticket includes a specific type of assistance in the field of User service, which means a specific communication channel and a specific priority of FRU.PL reaction. The User has the option of using multiple communication channels by upgrading the type of assistance during the Order placement process.
FRU.PL offers the possibility of upgrading communication channels to digital, i.e. to chat and phone support. These options give the Users the right to contact FRU.PL consultants via chat or phone after providing on the contact page the booking number indicated in the e-Ticket. Phone support allows you to contact FRU.PL consultants after sending a callback request. In the above case, the User will be contacted as soon as possible, and the User will have priority over all other contact requests sent to FRU.PL. The communication channels purchased by the Users are available up to 15 days from the date of return/cancellation of the purchased e-Ticket. After this time, Users will have access to standard communication channels available on the contact page provided on the FRU.PL Site.
Bundled e-Tickets cannot be purchased after the Order has been completed and paid for. FRU.PL assistance services can be purchased after the completion of the Order process and its payment, but at higher prices, which will be quoted by FRU.PL consultants when the User asks to add other FRU.PL Services to the previously placed Order.
Specific conditions related to Online Check-in, Flex, Fast Refund apply accordingly if these additional FRU.PL Services are included in the bundled e-Ticket. Trip Protect is not included in the bundled e-Tickets.
Before paying for the Order, FRU.PL may present the User with various additional options that may potentially optimize the Order. Therefore, the Passenger/User is obliged to inform himself with all the terms and conditions applicable to the given Order.
All and any payments for bundled e-Tickets are not refundable.
Depending on the selected type of bundled e-Ticket, after paying for the Order, the User gains access to a specific type of support and communication channels, which are presented on the FRU.PL Site:
1. Premium Support – phone, chat and e-mail support with the highest priority;
2. Comfort Support - priority chat and email support with priority after all Premium Support requests have been processed;
3. Minimum Support – support only via e-mail and contact forms, with priority after the end of handling all notifications under Premium Support and Comfort Support.
4. Bundled e-Tickets are available for an additional fee indicated each time on the FRU.PL Site.
5. The services included in the bundled e-Tickets are offered by FRU.PL with an additional price benefits in relation to their purchase as independent services individualizing the Air Transport Service. The above price benefits are dynamic and are calculated as a percentage of the total price of services individualizing the Air Transport Service, which are included in the bundled e-Ticket. In order to verify the total price on the basis of which the additional price benefit was calculated, the User must add up the price of each of the services individualizing the Air Transport Service, which is included in the bundled e-Ticket and which is visible on the FRU.PL Site at the time of placing the Order. When placing an Order, FRU.PL presents information regarding the total price indicated in the preceding sentence and the price after applying the additional price advantage.
6. The User is responsible for correctness and accuracy of all data handed over to FRU.PL, as well as to other entities in the event when placing Orders is connected with the necessity of filling in the forms of other entities.
7. Amount of Service Price is every time provided at FRU.PL Site or by the consultant of FRU.PL Booking Center at the stage of User contact and before User express will to be bound by the contract with FRU.PL.
8. The amount of the Service Price for Users making similar Orders at the same time may be different due to the fact that prices may be adjusted based on an automated decision-making process.
9. 23.By the time of issuing of e-Ticket, FRU.PL does not guarantee that the chosen Air Transport Service (Other Service) will be available at the price indicated at the stage of placing Order or visible in Order Confirmation. The Amount of Service Price may be changed by the Carrier or the Supplier by the time of issuing e-Ticket. The User acknowledges that the change of Service Price may be made by the Carrier or Supplier, in particular in the period between the moment of receipt by the User of Order Confirmation and before the moment of issuing e-Ticket. Changes to terms and conditions (including prices) of the agreement concerning Air Transport Service (after issuing of e-Ticket) or the agreement concerning Other Services are made based on the regulations of given Carriers/Suppliers. If the Service Price is changed by the Carrier/Supplier before issuing the Electronic Ticket, § 6 section 5 of these Regulations shall apply.

§ 6. ORDER CONFIRMATION

FRU.PL confirms placing Order by sending Order Confirmation to the e-mail address of the User:
1. Order Confirmation number
2. itinerary - if applicable,
3. details concerning chosen form of payment;
4. data of the Traveler, according to the statement of the User compliant with travel documents,
5. other information concerning chosen Air Transport Service (Other Service);
6. content of these Regulations saved on a permanent carrier.
In the event of Order made by phone via FRU.PL Booking Center, Confirmation of Air Transport Service (Other Services) Order is handed over to the User's e-mail address. NOTE! Order Confirmation handed over to the User in line with the Regulations does not constitute a document authorizing to travel. Such a document is only the e-Ticket which is issued by a given Carrier/Supplier after acceptance by the User of the offer concerning purchase of Air Transport Service (Other Service), as per the parameters indicated by the User and after crediting the resources on account of the Service Price at the account of the Carrier/Supplier. Due to the above, after receipt of Order Confirmation, the User should make the payment for ordered services as soon as possible.
FRU.PL informs that due to the specifics of the services offered at FRU.PL Site, i.e. in particular the fact that third-party services are sold in many reception channels in parallel, and at the same time, purchase time is a crucial element of purchase of given services, and due to the fact that by the moment of issuing of e-Ticket, there is no guarantee that Air Transport Service (Other Service) will be performed, it is advised that making payments on account of Orders happens as soon as possible.
FRU.PL informs that making partial payment for Air Transport Service (Other Service) is tantamount to not making payment at all and consequently, the lack of any obligation to perform the service covered by partial payment.
FRU.PL informs that due to the specifics of services offered, between the date of placing Order and the moment of issuing of e-Ticket, Service Price may be changed by the Carrier/Supplier. In the event when after placing Order, including also after receipt of Order Confirmation, as well as after receipt by the User of confirmation of crediting the payment for a given Air Transport Service (Other Service), and before issuing e-Ticket, the amount of Service Price changes, FRU.PL will immediately inform the User about such fact within the working hours of FRU.PL Booking Center, by sending a message to the e-mail address of the User or by contacting by phone. In the situation indicated in the preceding sentence, the User is authorized to:
1. keep the Order and make additional payment to the new Service Price determined by the Carrier/Supplier;
2. withdraw from the Order submitted. In the case of withdrawal from the Order by the User, the Order will be canceled and the User will receive refund of the entire amount paid by them by the date of withdrawal.
In the situation determined in paragraph 5 above, the User makes the decision on additional payment to the Service Price increased by the Carrier/Supplier or on withdrawal from Air Transport Service (Other Service), including in particular on making expenses incurred by the User with the view of purchasing Air Transport Services (Other Service). The above does not apply to the amounts paid by the User on account of Service Price by the date of withdrawal from the Order which are in whole reimbursed to the User.
FRU.PL informs that in each case a confirmation of service receipt referred to in paragraph 5, point a) requires sending in the form of an e-mail (or in an oral form in the case of placing Orders by FRU.PL Booking Center) of an appropriate information to FRU.PL. FRU.PL informs that each confirmation of Order receipt which is linked with the necessity to make additional payment to the amount indicated by the Carrier (Supplier) as the condition of keeping the Order, and at the same time that in such a situation the User is obliged to regulate the relevant additional payment to the Order.
FRU.PL informs that there is no possibility to notify the User about the change of Service Price covered by the Order in the situation when the User did not reply to an e-mail sent by FRU.PL or was not available at the given phone number.
FRU.PL informs that after placing Order (receipt of Order Confirmation) of Air Transport Service (Other Service), change of data necessary to place the Order and provided at the stage of placing the Order may be connected with the necessity of placing a new Order by the User based on changed terms and conditions. FRU.PL informs that in the event of any changes of data with respect to the data contained in the Order due to the reasons not depending on FRU.PL, the service covered by a given Order (i.e. e.g. Air Transport Service with the parameters chosen by the User) may be no longer available, the price of Air Transport Service (Other Service) covered by the Order may be changed, the date of Air Transport Service (Other Service) may be no longer available, or any other parameters of this service may not be the same as the parameters indicated in the initially placed Order. Due to the above, the Users are obliged to make reasonable and thought-over choices at the stage of compiling Air Transport Service (Other Service) Order.
The User acknowledges that in connection with specification of services offered by Charter Carriers offered in turn by tour operators, a tour operator may require entering into agreement in a written form between the User and the tour operator within the scope of providing services. Not complying by the User with the duty of a timely delivery to FRU.PL of a correctly signed agreement with tour operator may result in Order cancellation due to the fault of the User. In such a case, canceling of the Confirmation of Air Transport Service Order will be treated as made at the request of the User.

§ 7. PAYMENTS

All amounts in which the prices of Air Transport Service at FRU.PL are expressed (this applies also to FRU.PL Service Fee) are provided in Polish zlotys and include VAT, if such tax applies. The Price of Other Services may be expressed in a currency different than the Polish zloty.
The User may make payment by choosing one of the options at the stage of placing the Order.
FRU.PL does not guarantee that all forms of payment will be made available.
In the event when as the result of complaint regarding payment made with card (the so-called chargeback), the basis of which is performance of Air Transport Service (Other Service) against the agreement or non-performance of such services, FRU.PL's bank account will be charged back with the amount which is equal to the price of Air Transport Service (Other Services), and then FRU.PL will be authorized to claim payment of such amount from the User.
The User (subject to paragraph 4 above) may choose the following forms of payment:
1. by payment card, including credit card;
2. transfer to FRU.PL's bank account;
3. via currently available online transaction Services.
4. additionally, in the event of some Other Services, regardless of the form of payment, the Suppliers may require providing a credit card as a guarantee of the Order of such Other Service.
5. in cash in case of payment at the Service Point.
CARD PAYMENT
Payment by payment card shall be made through available transaction services and, in the case of payment at the Service Point, after the card is brought close to the payment terminal and the User follows the instructions displayed on the terminal.
The User makes payment by payment card at their own responsibility, according to terms and conditions of using a payment card and determined in an agreement with the issuer of that card. FRU.PL bears no responsibility for the manner of using a payment card by the User. The User is responsible for credibility of payment card's data which they provide in order to make payment for Air Transport Service (other Service) offered by FRU.PL. Using a payment card, the User ensures that they use the payment card they are the owners of which.
In order to make a correct payment by card payment, the User should provide the following data in a booking form at FRU.PL Site:
1. name and surname of the payment card holder,
2. type of the payment card,
3. payment card number
4. expiry date of the payment card,
5. CVV2/CVC2 code (last three digits from the reverse of the payment card).
Providing data indicated in paragraph 8 above and, in the case of payment at the Service Point, the User's execution of the instructions displayed on the payment terminal, does not guarantee positive authorization of the payment card payment by the card's issuer. FRU.PL bears no responsibility in the event when a given payment card transaction of the User is rejected by the payment card's issuer, and FRU.PL will immediately inform the User about this. In such a situation, the User may choose other form of payment.
By providing the data referred to in paragraph 8 above, the User agrees for the payment card to be charged with the amountequal to the price of services chosen
FRU.PL informs the User about the identified situation of lack of possibility of payment by card payment in the event of:
1. lack of authorization of the User's payment card,
2. if the Carrier (Supplier) explicitly forbids making payments with a payment card of a given type,
3. if the Carrier (Supplier) explicitly forbids making payments for a given Air Transport Service (other Service) with a payment card.
Authorization of a card payment is tantamount to making payment for the services chosen by the User.
Before making card payment authorization, FRU.PL may send to the User a card payment declaration in order to confirm identity of the payment card holder. The User is obliged to immediately send back to FRU.PL a filled in declaration in the form. Lack of filled in declaration makes it impossible to execute the service offered by the Carrier/Supplier. In the case of any doubts as far as authenticity and accuracy of payment card data provided by the User isconcerned, as well as regards the identity of the payment card holder, FRU.PL is authorized to reject acceptance of payment card payment and it will immediately inform the User about it.
In the event when bank transfer payment form is available for given services, the User may make payment via transfer to the bank account of FRU.PL indicated in the confirmation of Air Transport Service (Other Service) Order. The moment of making payment via bank transfer is the moment of crediting the Total Service Price to one of the bank accounts of FRU.PL.
In the event of choosing the form of payment via transaction service available, after making the Order, the User received a link (in the Order Confirmation and displayed at FRU.PL site) to the transaction service which enables performance of payment for the services ordered and included in the Order. After clicking on the link indicated in the preceding sentence, the User is automatically redirected to the settlement service in order to perform a given payment.
Having been redirected to a given transaction service, in order to make payment, the User should follow the instructions of the given transaction service. The User is obliged to read the regulations of a given transaction service and follow the instructions.
FRU.PL is not a party to the agreement on making payment transaction via a given transaction service. Payment via a transaction service is in each case made according to the principles indicated by a given settlement service.
Having made the transaction in accordance with the instructions of the transaction service, the User receives notification whether the payment has been successful. In the event when the User does not receive such a notification within 1 hour after the transaction is completed in the transaction service, there is a risk that the transaction made by the User has not been executed, and due to this, the User is obliged to contact a given transaction service and FRU.PL (during the working hours of FRU.PL Booking Center) in order to explain the situation.
The moment of making payment in the event of payment via transaction service is the moment of receipt by FRU.PL of a message from a given transaction service about crediting the payment to that site. In the event when within two days after receipt of such message by FRU.PL, due to any reason the transaction service does not transfer to the bank account of FRU.PL the amount which is equivalent to the amount of services ordered along with the Service Fee (if it is charged), FRU.PL will inform the User about this, proposing alternative forms of payment. In the event when the User may not be contacted or if the proposed alternative manner of payment is not accepted, the transaction is canceled.
In the event when FRU.PL makes earlier payment for the benefit of the Order made by the Client, and when the transaction service then does not transfer to the bank account of FRU.PL the resources on account of the Order, FRU.PL still has the right to claim refund of resources for the benefit of the paid Order.

§ 8. DOCUMENTS AUTHORIZING THE USE OF SERVICES OFFERED WITHIN FRU.PL

Purchase of services available at FRU.PL Site may be made by the User on their own behalf or on behalf of a third party (Traveler) on the condition that the User:
1. has full capacity for acts in law;
2. uses real personal data and provides real personal data of the Traveler (third party);
3. the Traveler has valid documents authorizing to make a travel.
e-Tickets are issued after receipt of payment for a given service, depending on the form of payment chosen by the User:
1. in the case of making a payment by card payment - no later than 24 hours after FRU.PL receives confirmation of card payment authorization;
2. in the case of making a bank transfer payment or via transaction service - no later than 24 hours after FRU.PL receives message on crediting the payment to a given transaction service, provided that FRU.PL received a message during working hours of FRU.PL Booking Center. In the event of receipt of message from a given transaction service after the working hours of FRU.PL Booking Center, eTicket will be issued on the next working day of FRU.PL Booking Center.
3. in the event of making payment in a bank's branch in which FRU.PL keeps the bank account - no later than 24 hours from receipt by FRU.PL of payment to this account (i.e. crediting the resources to the bank account of FRU.PL). In the event of crediting the payment after working hours of FRU.PL Booking Center, eTicket will be issued on the next working day of FRU.PL Booking Center.
4. in case of payment in cash - no later by 24 hours of receipt by consultant of the FRU.PL Reservation Center Service Point of the appropriate amount in cash.
In the case of some Suppliers, the User may additionally receive to the e-mail address indicated, a confirmation of Other Service Order from a given Supplier, which authorizes to use the service.
FRU.PL sends e-Ticket to the e-mail address of the User. If FRU.PL receives notification from the e-mail system about lack of possibility to deliver the message containing e-Ticket due to the fact that the e-mail address provided by the User is invalid (or due to any other reasons independent of FRU.PL), FRU.PL will contact the User via phone in order to get a correct e-mail address or possibly to send e-Ticket to a different address. FRU.PL informs that there is no possibility to notify the User about not being able to deliver e-Ticket in the situation when the User was not available at the phone number provided. In the event of not receiving e-Ticket, the User should check whether e-Ticket receipt is blocked by antivirus software or determined anti-spam rules, or contact FRU.PL. In the case of an order placed by the User by contacting the FRU.PL Reservation Center Service Point, the FRU.PL Reservation Center consultant prints, at the request of the User, the e-Tickets that have been issued by the Carrier/Supplier.
By placing an Order for Air Transport Service operated by Ryanair, the User acknowledges and accepts that Ryanair does not accept paper boarding passes. The User acknowledges that, in the above-mentioned case, they are aware of the need to travel with a digital boarding pass (sent by FRU.PL if the User has purchased Online Check-in, or available in the Ryanair mobile app). In the above-mentioned case, it is the User's responsibility to have access to the digital boarding pass. FRU.PL is not liable for denied boarding, additional fees, or delays resulting from the User's failure to present the digital boarding pass required by Ryanair. For all flights departing from Morocco, the User must check in online and possess a digital boarding pass (sent by FRU.PL if the User has purchased Online Check-in, or available in the Ryanair mobile app). In such a case, it will be necessary to present it at the airport check-in desk and collect a printed boarding pass. Details of Ryanair's new policy can be found here.

§ 9. CANCELLING/CHANGE OF SERVICES ORDERED

CANCELLATION OF THE ORDER/e-TICKET

FRU.PL informs that the Order may be canceled by the Carrier/Supplier before issuing the Electronic Ticket, for reasons attributable to the Carrier/Supplier or as a result of Force Majeure. FRU.PL shall immediately notify the User of this fact, during the working hours of the FRU.PL Booking Center, and of the solutions proposed by the Carrier/Supplier in connection with this fact.
FRU.PL informs that most often the regulations of the Carriers/Suppliers authorize them to cancel the eTicket issued, in particular due to the reasons attributable to the Carrier/Supplier or as the result of Force Majeure. FRU.PL, if it receives information from the Carrier about canceling e-Ticket, will immediately inform the User about this fact, during the working hours of the FRU.PL Booking Center, and about the solutions proposed by the Carrier/Supplier in connection with this fact.
FRU.PL informs that most often the Carriers/Suppliers do not envisage the possibility of cancelling (withdrawal from the agreement) Orders or e-Tickets, or such cancellations are connected with the necessity to make payment on this account. Every time before placing the Order, the User has the possibility to familiarize themselves with the relevant regulations of given Carriers/Suppliers, which most often are included in the so-called tariffs terms or booking terms applied by a given Carrier/Supplier. Due to the above, in each case before placing the Order, the User is obliged to familiarize themselves with the relevant regulations of the Carriers/Suppliers in order to avoid misunderstandings in this respect. Placing the Order, the User represents that they familiarized themselves with terms and conditions. In the event when a given Carrier/Supplier allows in their regulations the possibility of canceling the Order or e-Ticket at the request of the User, the User may cancel the Order or e-Ticket as per the terms and conditions indicated by the given Carrier/Supplier. In such an event, the User received reimbursement of the ticket price paid most often after deduction of fees connected with canceling the Order or e-Ticket in the amount compliant with the regulations and tariffs of a given Carrier/Supplier, and after deduction of FRU.PL Transaction Fee for such a cancellation.
FRU.PL informs that only the User has the right to cancel or make changes to the Order. FRU.PL informs that in the event of canceling the Order or the issued e-Ticket at the request of the User and/or the Carrier/Provider, FRU.PL Service Fee for the services performed up to that point is not reimbursed.
The User cancels the Order or e-Ticket by contacting via chat available at FRU.PL Site, FRU.PL Booking Center or by using e-mail. By initiating voluntary cancellation of the Order or e-Ticket and informing FRU.PL of the decision in this respect, the User agrees that this action is irreversible, and FRU.PL is authorized to take the necessary steps to cancel the Order or e-Ticket. In all cases where the cost of the Order or e-Ticket is non-refundable and the cancellation is made according to the voluntary resignation of the User/Traveler, the User loses the right to any form of refund, even if the Carrier subsequently cancels the flight for which the relevant e-Tickets have been issued. Please also note that the flights listed in the Order must be used in the order in which they were ordered, so if the User/Traveler does not take the first flight, the Carrier will automatically cancel the return flight and in this case the cost of e-Tickets for both segments is non-refundable.
In each case of cancelling the Order or e-Ticket due to the reasons indicated above, FRU.PL reimburses the amount due for the User to the bank account indicated by the User (by a bank transfer) or to the payment card indicated and used in the process of e-Ticket purchase. The User receives reimbursement of payment for a given Order or e-Ticket decreased by the amount deducted by the Carrier/Supplier and decreased by FRU.PL Transaction Fee. The refund of the amount due to the User will be processed under the condition that FRU.PL receives a refund from the given Carrier/Supplier. FRU.PL will make the refund as soon as reasonably possible after completing the necessary internal procedures. The User has the option of receiving a refund in cash or in the form of a Travel Voucher. If the User purchases one of the additional services, which provides for different conditions for the return of payment for a given e-Ticket, the provisions of the Regulations regarding this additional service shall apply.
In the event of lack of payment of the entire amount due for a given Order, FRU.PL is authorized to cancel the Order.
In order to avoid abuse, FRU.PL reserves the right to cancel in particular circumstances the Orders placed by the Users who at least two times in the past (within one year preceding placing the Order) placed Orders which were not paid or if there is no possibility to contact such User at the phone number indicated by them. In the event of lack of contact with such a User, FRU.PL is not obliged to perform the Order and the User is not entitled to claim use of a given service.
The User acknowledges that most often based on own regulations, the Carriers/Suppliers are authorized to change parameters of Air Transport Services (Other Services) offered. In such situation, FRU.PL will immediately inform the User about this fact and about the solutions proposed by a given Carrier (Supplier).
The User acknowledges and accepts the fact that terms and conditions indicated in the regulations of particular Carriers most often do not allow for change of surnames of the Travelers. Such a change is possible only in special circumstances, upon additional payment, always upon the consent of the Carrier/Supplier. In the event when the Carrier/Supplier allows for the change of surname of the Traveler, such a change is connected with the necessity to pay by the User of appropriate fee for the benefit of a given Carrier and additionally, FRU.PL Service Fee for making the change.

The list of FRU.PL Service Fees on account of cancellation/change of terms and conditions of the concluded agreements are shown in the Attachment no.1 to these Regulations.

§ 10. ONLINE CHECK-IN

Online Check-in is a service for consideration, offered by FRU.PL at the stage of placing the Order or after issuing the e-Ticket. Online Check-in is offered as long as the possibility of online check-in is provided by the Carrier.
Online Check-in is an optional Service. The User or Traveler who does not purchase this Service is responsible for checking-in on their own, following the conditions imposed by the Carrier. If Online Check-in has not been purchased via FRU.PL and Travelers have not checked-in in a timely manner via the Carrier's website, then FRU.PL shall not be liable for any fees charged by the Carrier for checking-in at the check-in desk at the airport.
During the provision of the Online Check-in Service, the User is obliged to cooperate with FRU.PL to the extent necessary to perform this Service. In particular, the User undertakes to oblige Travelers to cooperate with FRU.PL in the same scope.
If a given Carrier requires providing additional data concerning the Traveler, in addition to the data indicated at the stage of placing the Order, FRU.PL sends appropriate information to the User, indicating, at the same time, the data that must be provided to complete the Online Check-in. The User is obliged to provide FRU.PL with the data necessary to carry out Online Check-in within the time limit indicated by FRU.PL in the information sent to the User. If the Traveler's data is not provided to FRU.PL within the prescribed period, the Online Check-in becomes impossible. In the situation indicated in the preceding sentence, it is the User's or Traveler's obligation to check-in on their own.
It is the User's or Traveler's responsibility to ensure that the data provided to FRU.PL for the purpose of Online Check-in is correct and complete. In the case of providing incorrect or incomplete data, FRU.PL reserves the right to interrupt the Online Check-in process. In this case, it is the User's or Traveler's responsibility to check in on their own.
The confirmation of the Online Check-in is the receipt by the User of boarding passes for each Traveler for whom the Online Check-in Service has been purchased. In the case of a Order consisting of multiple flight segments, the User will be provided with boarding passes for each of these segments. Boarding passes are sent to the User's address indicated when placing the Order, immediately after the Carrier provides the possibility to conduct Online Check-in (usually no later than 6 hours before the flight).
Boarding passes may be sent to the User only after the Carrier has made available the possibility of Online Check-in. If the Carrier does not provide the possibility indicated in the preceding sentence, FRU.PL will inform the User about this fact. In such a case, the User or Travelers are obliged to appear at the airport in advance and check-in at the Carrier's desk.
Boarding passes will be sent to the User's e-mail address, which was indicated when placing the Order. Upon receipt of boarding passes, Travelers are responsible for ensuring that the details on boarding passes are correct. In addition, Travelers are obliged to check the flight schedule and verify whether it is consistent with the boarding pass (there are situations in which Carriers change the flight schedule without informing Travelers or FRU.PL and in this case boarding passes may be issued for the wrong flight schedule).
If the Traveler is traveling with registered baggage or has travel documents issued by a country outside the European Union, the Traveler should appear at the check-in desk, even if he/she has checked-in online and has boarding passes.
The activities of FRU.PL in the above scope bear the characteristics of diligent action, which means that the actions taken by FRU.PL do not always have to be associated with the successful Online Check-in, which may be caused by many factors, such as current regulations of a given Carrier preventing making Online Check-in, or lack of cooperation of the User (Traveller) in the scope enabling the Online Check-in.
FRU.PL informs that there may happen situations in which doing the Online Check-in of the Traveler with respect to some Carriers on given routes will not be possible. In such a situation, FRU.PL will immediately inform the User about such a fact. In such a situation, the User may always do the check-in at the airport, however they should remember to arrive at a given airport and a check-in point sufficiently in advance (preferably at least 2 hours before a planned flight).
If the Online Check-in is impossible for reasons beyond the control of FRU.PL, FRU.PL will refund the User a fee of PLN 25 for each Traveler (except for situations where Online Check-in is free of charge), proportionally to the segments flight for which Online Check-in was not possible.
In the case of some Carriers, FRU.PL Site enables filling in additional form in order to do the Online Check-in. Appropriate form is sent to the User to the e-mail address provided by the User. In order to do the Online Check-in, the User is obliged to fill in appropriate form and send it as per the instructions indicated in this document. Lack of filling and sending back of the appropriate form makes it impossible to do the Online Check-in. In such a situation, the User is obliged to do the check-in on their own.
The content of this paragraph does not apply to the Users who are not consumers within the meaning of the provisions of law.

§ 11. INSURANCE

The User may enter into Insurance Agreement via FRU.PL Site or FRU.PL Booking Center.
Insurance Agreements are entered into directly between the User and the Insurer, however FRU.PL acts in this respect entirely as an intermediary of the Insurer by creating technical conditions for entering into the Insurance Agreement in the manner described in paragraph 1.
The rights and duties of the insuring party, the insured person and the Insurer, description of benefits one is entitled to on account of Insurance Agreement and the procedure for recovery of claims in connection with an event covered by the insurance are determined the General Terms and Conditions of Insurance.
Detailed rules of using insurance services have been indicated in the Attachment no. 3 to these Regulations.

§ 12. NEWSLETTER AND FARE ALERT

Using the service of Newsletter (including entering into agreement) requires meeting by an end device and the ICT system of terms and conditions indicated in § 3, paragraph 18 of the Regulations.
Using the service of Newsletter is possible after the total of the following steps have been taken by the User:
1. sharing at least one's e-mail address in an appropriate field at the Site or marking a relevant checkbox in order to receive trade information via appropriate channel;
2. accepting the provisions of these Regulations by clicking the activation link sent by FRU.PL to the e-mail address provided by the User (the moment of beginning of provision of Newsletter service).
Using the service of Fare Alert is possible after the total of the following steps have been taken by the User:
1. sharing one's e-mail address in an appropriate field at the Site;
2. indicating service parameters interesting for the User, i.e.: the city for which Fare Alert is to be set, interesting period in months and the price that is interesting for the User.
Newsletter (Fare Alert) service is provided for unlimited period of time.
The User is particularly obliged to:
1. provide FRU.PL only with real, current and all necessary data of the User,
2. immediately update the data of the User provided in connection with entering into the Newsletter Agreement;
3. use the services offered by FRU.PL in the manner that is compliant with the provisions of binding law and not infringing the rights of third parties, with the provisions of the Regulations, as well as with customs and principles of community life adopted in this respect, in particular not provide the content that is unlawful.
The User may report reservations connected with Newsletter (Fare Alert) service in a form of a complaint as per § 14 of the Regulations.
The User has the possibility, at any time and without providing a reason, to withdraw from the Newsletter (Fare Alert), in particular by clicking the deactivation link present in every e-mail message sent to the Customer as a part of the Newsletter (Fare Alert).
FRU.PL may at any time withdraw from the Newsletter (Fare Alert) Agreement upon one month's period of notice due to important reasons understood as (closed catalog):
1. change of provisions of law regulating provision of services by electronic means by FRU.PL, which has influence on mutual rights and duties determined in the Newsletter (Fare Alert) Agreement or change of interpretation of the above provisions of law as the result of court rulings, decisions or recommendations of offices or authorities relevant within a given scope;
2. change of the manner of provision of Newsletter (Fare Alert) caused entirely by technical or technological aspects (in particular updates of technical requirements indicated in these Regulations);
3. change of the scope or provision of services to which the contents of these Regulations apply by introduction of new functionalities, modification or withdrawal by FRU.PL of the existing functionalities or Newsletter (Fare Alert).
FRU.PL may terminate the Newsletter (Fare Alert) Agreement with the User upon seven-days' period of notice or refuse them further right to use the Newsletter (Fare Alert), as well as limit their access to a part or entire content due to important reasons, i.e. in the event of gross infringement by the User of this paragraph, i.e. in the situations when the User infringes the provisions of paragraph 5 above.
FRU.PL sends its statement within the scope determined in paragraph 8 and 9 above to the e-mail address provided by the User during registration to the Newsletter (Fare Alert) service.
In the event of the Users who created User Account, using Fare Alert service does not require providing e-mail address.

§ 13. SMS SERVICE

The SMS Service is provided by FRU.PL on the basis of a separate User's instruction, submitted at the stage of placing the Order by the User.
The use of the SMS Service is possible if the User has a mobile phone capable of receiving SMS messages and after the User completes jointly the following steps:
1. providing, in the appropriate field of the FRU.PL Site or via the FRU.PL Booking Center, the User's e-mail address and telephone number;
2. selecting the appropriate checkbox activating the SMS Service;
3. accepting the provisions of these Regulations by clicking the "Book this flight" button on the FRU.PL Site, or by contacting the FRU.PL Booking Center.
The only purpose of the SMS Service is to inform the User about sending him e-mails related to the implementation of other services covered by these Regulations. The scope of information provided to the User as part of the SMS Service includes notifications about sending to the User an e-mail:
1. regarding the cancellation of the Order by the Carrier/Supplier or changes to the parameters of the Service by the Carrier/Supplier;
2. with information about issuing an e-Ticket and sending it to the User's e-mail address;
3. containing a form related to the data necessary to carry out the Online Check-in;
4. containing a form related to the data necessary to carry out Online Check-in - if FRU.PL did not receive data after submitting the form for the first time;
5. with information about the need to check-in by the User/Traveler on their own (in cases specified in the Regulations).
The amount of fees for the SMS Service is specified in Appendix No. 1 to the Regulations.
The User is obliged to:
1. providing FRU.PL with full, true and current User’s data;
2. promptly update the User’s data provided in connection with the SMS Service;
3. use the SMS Service without violating the rights of third parties, and also in a manner consistent with the applicable law, the provisions of the Regulations, as well as with the customs and principles of social coexistence adopted in this respect, in particular not to provide illegal content.

§ 14. COMPLAINTS CONCERNING THE SERVICES OF FRU.PL

The User is authorized to raise complaint concerning FRU.PL Services.
The User's complaint should:
1. include the reason for filing a complaint;
2. be signed (if filed in a traditional way);
3. contain current data of the User, contact data and Order number.
FRU.PL reviews the complaint and gives answer within 14 days from the date of its receipt.
In the event when the complaint does not meet the conditions determined in paragraph 2, FRU.PL, if it deems this necessary for correct review of the complaint, immediately calls the User to complete the complaint, providing the deadline not shorter than 7 days and the scope of such completion, with the instruction that failure to complete the complaint with the specified deadline will result in the complaint being left not reviewed. After ineffective lapse of the deadline stipulated, the complaint is left not reviewed.
The complaint may be submitted in writing or via means of communication made available by FRU.PL, including e-mail to the address kontakt@fru.pl. In order to improve communication related to the complaint, FRU.PL recommends using the form available on the FRU.PL Site: www.fru.pl/kontakt.
Answer to the complaint submitted by the Consumer is given within the deadline and in the form indicated in the act on consumer rights.
Provisions of this paragraph do not apply to complaints concerning Insurance Agreements (provisions concerning Insurance apply to Insurance Agreements).
FRU.PL informs that at http://ec.europa.eu/consumers/odr, a platform for an online system for dispute settlements between consumers and entrepreneurs at the EU level is available (ODR platform) which is an interactive and multilingual website with a comprehensive service for consumers and entrepreneurs who aim for out-of-court settlement of dispute concerning contractual arrangements resulting from online sale agreement or agreement on service provision. Due to changes in the provisions of generally applicable law, FRU.PL informs that submitting complaints via the above-mentioned platform will not be possible from 20 March 2025, and the above-mentioned platform will be liquidated as of 20 July 2025.
Neither FRU.PL nor its employees, authorized representatives and proxies are liable with respect to the User who is not a consumer, their subcontractors, employees, authorized representatives and/or proxies for any damages, including loss of profits, unless damage was caused by them intentionally. In every instance of determination of FRU.PL's liability, liability of its employees, authorized representatives and/or proxies, such liability with respect to FRU.PL which is not a consumer, irrespective of the legal basis, is limited, within a single claim, as well as for claims in total, up to the amount of one thousand zlotys.

§ 15. COMPLAINTS WITH RESPECT TO CARRIERS/SUPPLIERS

Taking into account the fact that most often (except for the situations indicated in the Act on package travel and linked travel arrangements) the User and a given Carrier/Supplier are the Party to the agreements on the services offered within the Site, complaints concerning these services should be reported to a given Carrier/Supplier, as per the regulations used by the Carriers/Suppliers.
In the case when the complaint submitted by the User concerns the services provided by other entities to the Carrier/Supplier, not the Services, FRU.PL will inform the User about this, indicating at the same time the possibility of submitting complaint to such an entity.
In order to maintain high standards of services provided by FRU.PL, FRU.PL may take activities which facilitate it for the User to report complaint against the Carrier/Supplier in connection with non-performance or undue performance of service by a given Carrier/Supplier. If the User wants to use such option, they should report appropriate demand, indicating detailed reasons for submitting complaint. FRU.PL will make all efforts in order to immediately undertake appropriate actions. Taking into consideration the above, i.e. in particular the possibility of delay between a complaint reported to FRU.PL and its handing over by FRU.PL to the Carrier/Supplier, FRU.PL recommends that the Users' complaints concerning the services of the Carriers/Suppliers be reported individually and immediately after obtaining knowledge on non-performance or undue performance of the service by the Carrier/Supplier.
In the event indicated in paragraph 3 above, FRU.PL. will submit such complaint under authority and in agreement with the User, unless in the content of the complaint submitted by the User information was described which enable submitting the complaint to the entity providing the services of the Carrier/Supplier.
In each case of a complaint submitted, the User should obey the recommendations of FRU.PL.
In every case, taking by FRU.PL of appropriate activities, referred to in this paragraph, does not mean that FRU.PL took over liability for the Carrier/Supplier.

§ 16. WITHDRAWAL FROM THE AGREEMENT WITH FRU.PL

FRU.PL informs that pursuant to the content of Art. 3, paragraph 1, point 4 of the Act of 30 May 2014 on consumer rights (Journal of Laws of Laws of 2014, item 827), except for the principle of giving answer to the complaint submitted by the consumer (Art. 7a of the Act), the rules concerning additional payment (Art. 10 of the Act), rules on the prohibition of charging the consumer with higher charges for phone calls (Art. 11 of the Act) and the commands to give certain information by an entrepreneur (Art. 17 of the Act) do not apply to transport agreements (including the agreements connected with Air Transport Service).
FRU.PL informs that pursuant to the content of Art. 38 sec. 1, point 1 of the Act of 30 May 2014 on consumer rights (Journal of Laws of Laws of 2014, item 827), the right to withdraw from remote agreements does not apply if a given entrepreneur performed a service in full upon explicit consent of a consumer who was informed before the start of provision that after its fulfillment, they will lose the right to withdraw from the agreement.
Taking into consideration the content of sec. 2 above, FRU.PL informs that FRU.PL Service consists in performing actual activities connected with the Ordering by the User of services of other entities, and in connection with which it is completed at the moment of choice by the User of a given service and clicking the button "Book", or in the case of placing the Order via FRU.PL Booking Center after expressing by the User the will to place the Order to FRU.PL's consultant , and therefore the consumer does not have the right to withdraw from FRU.PL Services pursuant to sec. 2.
Taking into consideration the content of sec. 2-3 above, the right to withdraw from the agreement does not apply to all these FRU.PL Services which are finished after their choice by the User. Within the scope of other services, the User has the right to withdraw from the agreement according to terms and conditions indicated in these Regulations.
In order to use the right of withdrawal from the agreement, the User should inform FRU.PL about their decision:
1. by post to the address: FRU.PL Spółka Akcyjna, with its registered office in Warsaw ("FRU.PL"),
2. by e-mail to the address: e-mail: kontakt@fru.pl.
  by sending a clear-cut statement in this respect.
In order to execute the right to withdraw from the agreement, the User may:
1. use the template of withdrawal from an agreement form, attached to these Regulations (Attachment no. 2), but this is not obligatory;
2. fill in and send the form of withdrawal from the agreement or any other clear-cut statement expressing the will to withdraw from the agreement.
FRU.PL will immediately send confirmation of receipt of the information on withdrawal from the agreement on a fixed carrier (for example via e-mail).
In order to keep the deadline for withdrawal from the agreement, it is enough that the User sends information concerning execution of the right they are entitled to regarding withdrawal from the agreement before the deadline for withdrawal.
In the event of withdrawal from the agreement, FRU.PL immediately reimburses the payments received from the User - if such were made - (except for additional costs resulting from delivery manner chosen by the User other than the cheapest, ordinary manner of delivery offered by us), and in any case not later than 14 days after the day when FRU.PL was informed about the decision of the User on execution of the right to withdraw. Due to the content of paragraphs 2 – 3 above, the above does not apply to FRU.PL Services

§ 17. WITHDRAWAL FROM AGREEMENTS WITH THE CARRIERS/SUPPLIERS

Due to the fact that the User and the Carrier/Supplier are the parties to the agreements connecting the User with the Carriers/Suppliers, in each case withdrawal from the agreement occurs according to terms and conditions indicated by this entity.

§ 18. LIABILITY OF FRU.PL

Provisions of § 2, paragraphs 2-8 apply to this paragraph respectively.
FRU.PL is not liable for:
1. insolvency/bankruptcy of the Carriers and Suppliers (other entities) providing services offered within FRU.PL Site or FRU.PL Booking Center;
2. choice by the User of the services offered by the Carrier/Supplier;
3. performance of services by the Carrier/Supplier;
4. failure of the Traveler for whom e-Ticket was purchased to appear at the time aimed to use the Air Transport Service (Other Services), e.g. at the time aimed for airport check-in,
5. not using by the Traveler of the service purchased (Air Transport Service and/or Other Service),
6. using by the Traveler of the Air Transport Service (Other Service) in the way that is not full (e.g. taking only a one-way travel in the situation when the service covered two-way travel),
7. situation which makes it impossible to use the service (Air Transport Service and/or Other Service) due to problems connected with the Traveler's documents (e.g. no visa, forged visa, lack of valid and appropriate passport, lack of ID document or expired ID document, lack of documents required when travelling with a minor);
8. for any behavior and activities of the User which are contrary to terms and conditions of the Carriers/Suppliers with which the User was obliged to familiarize themselves and obey;
9. blocking by mail servers' administrators of sending messages to the e-mail address indicated by the User and for deleting and blocking e-mail messages by the software installed on the computer used by the User;
10. j.for disturbance, including interruptions in functioning of FRU.PL Service caused by Force Majeure;
11. choice by the User of parameters of the Air Transport Service (Other Service) and for fulfillment of particular terms and conditions of using them by the Traveler.
At the moment of placing the Order for Air Transport Service at the latest, the Traveler for whom e-Ticket will be issued should have appropriate and valid documents which enable making the travel covered by Air Transport Service. The Traveler is obliged to have all necessary and required by the provisions of law documents necessary for a stay in the country of destination (such as for example: valid passport or visa). In the event when e-Ticket which allows for performance of Air Transport Service is a teen or student ticket - a valid student ID card or other document allowing to grant a discount. The above corresponds respectively to performance of Other Services.
FRU.PL is not responsible for lack of exit or transit visas necessary in the country of travel covered by Air Transport Service or in which the Traveler has a transfer. Information on visa requirements should be obtained by the Traveler on their own before placing the Order for Air Transport Service. Such information may be obtained, among others, at the website of the Ministry of Foreign Affairs.
FRU.PL informs the User placing the Order for Air Transport Service (Other Service) in the event when purchase of such services is not possible due to technical reasons (breakdown of booking systems of the Carriers, breakdown of the Suppliers' systems or breakdown of FRU.PL Site) or is the result of Force Majeure. awaria systemów Dostawców lub awaria Serwisu FRU.PL) lub wynika z działania Siły Wyższej.
Liability for performance of Air Transport Service (Other Service) to which the Order applies is borne entirely by the Carrier/Supplier. Due to the above, the User is always obliged to familiarize themselves in detail with regulations of a given Carrier/Supplier.
In order to maintain high standards of services provided by FRU.PL, FRU.PL may take activities which facilitate it for the User to report reservations to the Carrier/Supplier in connection with non-performance or undue performance of service by a given Carrier/Supplier. In no case however, taking by FRU.PL of appropriate activities, referred to in the preceding sentence, means that FRU.PL took over liability for actions of the Carrier/Supplier.
The Carrier/Supplier bears responsibility in particular for compliance of service covered by the Order with the agreement entered into, including quality of services performed or any delays or changes in services.
Except for the situation indicated in § 7 of the Regulations, any claims connected with performance of Air Transport Service should be directed by the User (Traveler) to the Carrier with whom the User concluded the agreement on Air Transport Service and who performs the Air Transport Service. Recovery and settlement of claims of the User with respect to the Carrier occurs taking into account terms and conditions indicated in the regulations of a given Carrier.
Except for the situation indicated in § 7 of the Regulations, any claims connected with performance of Other Services should be directed by the User to the Service Provider. Recovery and settlement of claims of the User with respect to the Supplier providing the Services in each case occurs taking into account terms and conditions indicated in the regulations of the Supplier.
Ordering Air Transport Services by the User is always connected with the necessity of the User to familiarize themselves with many parameters of a flight (or other service for travelers) offered by the Carrier, and then with choosing by the User of Airline Connection parameters that are interesting for them. The User is obliged to place the Order for Air Transport Service (and possibly other services for travelers) reasonably and with due diligence as most often changes of chosen parameters of Airline Connections are linked with the necessity to cover by the User additional costs or they are not possible to be performed. FRU.PL informs that the User should particularly thoroughly and attentively verify entered data and chosen flight parameters (or other service for travelers), as well as monitor whether it meets the requirements of the Carrier to perform the travel based on chosen flight parameters (e.g. whether they have a valid visa). The above corresponds respectively to performance of Other Services.
FRU.PL indicates that liability on account of non-performance or undue performance of transport agreement is borne by the Carriers according to terms and conditions determined in the Regulation (EC) no. 261/2004 of the European Parliament and of the Council of 11 February 2004. establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (Official Journal EUL 2004.46.1.).
FRU.PL's liability towards the Users who are not Consumers on account of non-performance or undue performance of any agreement entered into between FRU.PL and the User who is not a Consumer is limited to the amount of service fee paid by the User for the benefit of FRU.PL based on the agreement the non-performance or undue performance of which the claims of the User not being a consumer apply to. Liability of FRU.PL with respect to the User who is not a Consumer does not cover opportunity costs.

§ 19. PERSONAL DATA

Personal data of the Users (Travelers) are processed pursuant to the provisions of law binding in this respect.
Any information in this respect may be found by the User in the part devoted to Privacy Policy, link: https://en.fru.pl/privacy-policy

§ 20. FINAL PROVISIONS

The Regulations become operational on 23.01.2026 r.
The content of the below Regulations is available at the following address https://en.fru.pl/terms-and-regulations
FRU.PL may change these Regulations in the event of occurrence of one of the below-indicated important reasons:
1. change of provisions of law within the scope of services covered by these Regulations;
2. change of provisions of law governing provision of service by electronic means;
3. change of interpretation of the provisions of law indicated in points a and b above as the result of court rulings, decisions or recommendations of the relevant offices and authorities in a given respect;
4. change of the manner of service provision caused by technical aspects;
5. changes in the manner of service provision by third parties providing services indicated in these Regulations;
6. change of the scope or provision of services to which the provisions of these Regulations apply by introduction of new functionalities, modification of or withdrawal by FRU.PL from the existing functionalities or services covered by the Regulations.
In the event of introducing changes to the Regulations, FRU.PL is obliged to share changed Regulations by its publication at the website of FRU.PL and via e-mail message sent to the e-mail address provided by the User.
Change of the Regulations becomes operational upon the lapse of 14 days from the day of sending information on change referred to in paragraph 4 above.
In the event of change of the Regulations, the Users keep the right to withdraw from the agreement on provision of services by electronic means based on these Regulations within 14 days from the date of notifying them about the change of Regulations.
Change of Regulations is of no meaning for the services ordered by the User before change of the Regulations.
Orders placed by the Users before the changes in the Regulations become operational are performed according to the existing provisions of the Regulations.
The law appropriate for the Agreement is the law of the Republic of Poland and the courts having jurisdiction are the common courts of law in the Republic of Poland, unless something different stems from mandatory provisions of law.

§ 21. FAST REFUND

What is the FAST REFUND additional service?

The FAST REFUND service applies when your trip undergoes changes or flight cancellations due to the decision of the airlines. In this situation, we notify you as soon as possible and offer you either assistance for the continuation of the trip or we will refund you the cost of the plane ticket from our own sources in maximum 3 working days in the form of cash or voucher.

How much money do I get back if I purchased FAST REFUND?

The amount eligible for the refund, confirmed by the airline for the plane ticket plus for luggage, preferential seats on the plane, check-in fee will be refunded to you. Remember! When you use the FAST REFUND service for reimbursement by FRU.PL, you assign your claims against the airline to FRU.PL (you grant FRU.PL authorisation to act on your behalf in order to pursue your claims against the airline).

If only a segment flight itinerary is cancelled how much money do I get back?

If the Order consists of several flight segments, only the value of the segments that have been affected by a flight cancellation or modification will be refunded and the cash refund option is offered by the airline.

How soon do I get my money back?

If you have purchased the FAST REFUND service, you will not have to wait the usual long time for the refund solution from the airlines (on average 30-60 days). If your flight is affected by changes or is cancelled, we will refund you from our own sources (in exchange for either assigning a claim against the airline or granting authority to act on your behalf to settle the claim) within a maximum of 3 working days in the form of cash or voucher.

What flights does FAST REFUND apply to?

All situations in which the airline allows the refund of tickets (cancellations, airport changes, flight schedule changes that affect the initially booked flight segment by more than 5 hours) are eligible for FAST REFUND. The FAST REFUND will be offered at the discretion of FRU with regard to the which airlines will be offered or not. In this latter case, the refund procedure is the standard one made available by the airline

Is the cost of the FAST REFUND service refundable?

If you purchased the FAST REFUND service, its cost is non-refundable, unless this service becomes inapplicable.

REMEMBER

FAST REFUND service is not an insurance. The use of this service is subject to the conditions specified in these regulations, and the support you receive as part of this service depends on your preferences and the possibilities available within the services of a given airline. Moreover, a prerequisite for obtaining a refund from FRU.PL is the assignment of claims to which you are entitled against the airline, or the granting of authorisation to act on your behalf in order to pursue claims against the airline

Terms and Conditions applicable to the FAST REFUND Service

Definitions:

FRU.pl - FRU.PL S.A. with its registered office in Kraków, Al. 29 Listopada 85, 31-406 Kraków, entered into the Register o Entrepreneurs of National Court Register, kept by the District Court for Kraków-Śródmieście in Kraków, 11th Economic Division of National Court Register, under the KRS number: 000030887, tax identification number: 5272579301, statistical number: 141451213, with a fully paid share capital of PLN 6 900 000.00;

Cancelled Flight - is the situation in which the airline does not perform a previously scheduled (purchased through FRU.pl) flight; Modified Flight - the situation in which the airline decides to change the flight schedule (in which case the day, time of departure of the flight are affected by more than five hours) or the previously scheduled flight itinerary (in which case the airport of departure/arrival is/are modified) that were purchased through FRU.p

Voucher - an electronic document (with the value indicated in PLN) that allows the user to use the Voucher to purchase air transport services offered by FRU.PL when using the Voucher.

WHAT IS FRU.PL FAST REFUND SERVICE?

21.1. FRU.pl provides you with the FRU.pl website (the “Site”) which offers you the possibility to search and check availability for the purchase of airline tickets for flights operated by airlines, as well as for related services. FRU.pl offers you The support services FRU.PL FAST REFUND service (hereinafter referred to as "FAST REFUND") which is available for eligible flights for which you purchased airline tickets through FRU.pl.

21.2. Through the FAST REFUND service, FRU.pl offers assistance in case the Order is affected by one of the following situations: (i) cancellation of certain flight segments or of all flight segments within the itinerary ("Cancelled Flight") or (ii) the modification of the flight schedule or itinerary ("Modified Flight") by the airline, both situations referred to separately or together hereinafter "Event".

21.3. In case of an Event, FRU.pl offers assistance in identifying an alternative for continuing the trip or in refunding the cost of the affected flight segments in the form of Vouchers or cash, subject to the condition that the refund of the cost is confirmed by the airline

21.4. As a result, with FAST REFUND your money will not remain blocked at the airline and you can quickly receive a refund if you want to buy another plane ticket or if you no longer want to travel.

WHEN IS THE FAST REFUND SERVICE APPLICABLE?

21.5. The FAST REFUND service is applicable if your flight purchased through FRU.pl, for which you also purchased the FAST REFUND service, is a Cancelled Flight or is a Modified Flight for reasons that cannot be controlled by FRU.pl.

21.6. FAST REFUND is a related service offered by FRU.pl applicable only in the cases of Cancelled Flight/Modified Flight in which the airline that cancelled/modified the flight has the legal obligation under Regulation (EC) no. 261/2004 to offer travel alternatives and/or to refund the cost of the plane ticket in cash, and the refund of the cost is confirmed by the airline. It should be noted that the legal obligation to reimburse the cost of the ticket related to a Cancelled Flight/Modified Flight stays, in all cases, with the airline that cancelled or modified the flight.

21.7. In principle, FRU.pl will notify you as soon as possible about the Event that affects your trip and will offer assistance for booking of an alternative flight, if such was provided free of charge by the airline or, in the case in which you no longer want to travel or the alternative provided by the airline for free does not suit you, FRU.pl will refund you for the value of the flight segment(s) affected by cancellation or modification and is/are eligible for refund in maximum 3 working days, in the form of a Voucher or cash. The prerequisite for the provision of FAST REFUND support services in the scope of reimbursement is the assignment to FRU.PL of the rights to pursue claims related to the cancelled/modified flight (or, alternatively, the authorisation to pursue claims from the airline). In such a case, FRU.PL shall file such claims in order to recover in its favour the funds it has allocated to provide you with support in connection with the Flight Cancellation/Modification.

21.8. If you are informed/notified about the intervention of a direct Event by the airline, without being notified in advance by FRU.pl and you have purchased the FAST REFUND service, you must inform us about such a situation, without unjustified delays, through the communication channels provided by FRU.pl at your disposal.

WHAT DOES FRU.PL OFFER THROUGH FAST REFUND?

21.9. Within the FAST REFUND service, we will offer you the following solutions from which you can select only one, depending on your preferences:

21.9.1 ASSISTANCE

21.9.1.1 If you accept the free alternative offered by the airline to continue the journey, we offer you assistance for issuing the ticket on the new flight, without additional costs.

21.9.2 REFUND BY VOUCHER OR CASH

21.9.2.1 If you refuse the alternatives offered by the airlines and you want to continue your journey by purchasing a new plane ticket, and the airline confirms the eligibility for refund for the Cancelled Flight/Modified Flight, FRU.pl offers you the following alternatives, of which you can select only one, depending on your preferences:

21.9.2.1.1 FRU.PL VOUCHER REFUND: If you want to continue your journey, FRU.pl will issue a Voucher, which can be used to purchase any other flight on the FRU.pl Site, having the following characteristics:

(i) the equivalent to the amount confirmed by the airline as eligible for refund;

(ii) with a validity date of 24 months, calculated from the date of making the Voucher available to the User;

(iii) intended for use through FRU.PL, for any air transportation services available on FRU.PL, operated by any airline;

(iv) which can be used for several Order through FRU.PL (at a given time or during the validity period of the Voucher), but in each case up to the value of the Voucher, which will be reduced each time with the value of the services for which it was used.

21.9.2.1.2 The Voucher can be used only through FRU.PL by entering the Voucher code number during the booking process on www.FRU.pl.

21.9.2.1.3 If, in accordance with these Terms and Conditions, you are granted a Voucher, it will be provided, under the conditions set out herein, without undue delay within 24-48 hours, but not later than 3 working days from the date of that you exercised the option for this form of refund.

21.9.2.1.4 The voucher is not refundable and the User does not have the possibility to receive its value in money or to replace it with other vouchers. The Voucher may be transferred by the User in part or in full to a third party, provided that at the time of using the Voucher on the FRU.pl Site the Voucher is validated with the e-mail address to which it was sent to the User.

21.9.2.1.5 Each Voucher has a unique code, and the User should ensure that this code is protected against access by third parties.

21.9.2.1.6 If the full amount indicated on the Voucher is not used, the remaining unused amount will not be refunded when the Voucher expires and will not be converted into another voucher. If the value of the placed orders is higher than the value of the Voucher, the User is obliged to pay the difference.

21.9.2.1.7. At the time you use the Voucher and its value corresponds to the value of the ticket/tickets you want to purchase; the User will be obliged to pay 1 EUR/PLN with the card to validate the payment with the Voucher and to issue the ticket/tickets. The requirement to make a payment in the above-mentioned amount is related to technological limitations on which the possibility of starting the ticket/ticket purchase process depends.

21.9.2.1.8 The Voucher is issued in PLN, and if the amount to be refunded confirmed by the airline is in a currency other than PLN, the average exchange rate of this currency indicated by the National Bank of Poland in Table A from the day preceding the date of issue of the Voucher shall be applied.

21.9.2.1.9 FRU.PL will not be held responsible for the use of the Voucher contrary to its purpose.

21.9.2.1.10 FRU.PL will not be held liable in case of loss of the unique Voucher code by the User, or in case a third party uses the Voucher or the Voucher code mentioned above, due to the negligence of the User.

21.9.2.2 CASH REFUND: If you do not wish to continue your journey, we may refund you in cash the equivalent amount of the amount confirmed by the airline as eligible for refund.

21.9.2.2.1 If you choose, in accordance with these Terms and Conditions, to receive a cash refund of the ticket price for a flight affected by an Event, the relevant amount will be refunded using the same payment method as the one you used to pay us the full price (for example, if you paid for the Order by payment card, the refund will be refunded to the account associated with the respective payment card) or by bank transfer to a bank account that you will indicate to us, under the conditions established here, without unjustified delays, in maximum 3 working days from the date on which you exercised the option for this form of refund.

21.9.2.4. If you have paid for the booking affected by an Event using several payment methods (for example, with FRU Voucher and for the difference with the card) the refund will be ensured by both payment methods in an appropriate proportion.

LIMITATIONS OF THE FAST REFUND SERVICE

21.10. The solutions described above in point 21.9.1. and 21.9.2. are offered by FRU.pl within the FAST REFUND service, subject to the fulfilment of the following cumulative conditions:

21.11 Flight tickets for flights affected by an Event are purchased for a flight offered through FRU.pl.

21.12. The FAST REFUND must be purchased on the moment of the acquisition of the flight ticket.

21.13. If you make changes to the flight itinerary, booked through us, without our assistance, but directly with the airline that was supposed to operate the flight, without our prior approval, the FAST REFUND service is void and therefore you will not be entitled to none of the solutions indicated in point 21.9.1. or 21.9.2.

21.14. The cash refund option within the FAST REFUND service will no longer be available if we do not receive an e-mail reply regarding one of the options mentioned under items 20.9.1. or 20.9.2 above with at least 48 hours prior to the scheduled date of the Cancelled Flight/Modified Flight or within the deadline provided by the airline as the deadline for submitting the cash reimbursement application.

21.15. Remember. By choosing the FAST REFUND service, you acknowledge and accept that in the case FRU.PL makes a refund (by issuing a Travel Voucher / cash refund), you assign to FRU.PL the right to claim against the airline for a refund of funds related to the cancelled/modified flight. By doing so, you agree not to assert such claims against the airline without FRU.PL.

WHEN IS THE FAST REFUND SERVICE NOT APPLICABLE?

21.16. Please note that the FAST REFUND service is not applicable in any of the following situations:

The User/Passenger voluntarily cancelled the Trip or modified the Trip without the consent/approval of FRU.pl;

21.16.1. The User/Passenger voluntarily cancelled the Trip or modified the Trip without the consent/approval of FRU.pl;

21.16.2. The User/Passenger is refused boarding for any reason, including if he has not fulfilled the minimum and necessary duties related to the possession of travel documents required by each governmental authority, including visas, COVID tests, evidence of vaccination, notarial powers of attorney for minors, certifications for transported objects, as well as other necessary documents and as a consequence he/she was denied boarding;

21.16.3. The User/Passenger has not fulfilled his obligation to check the status of the flight before departure and to identify any changes in the flight schedule (s), as well as to inform FRU.pl, as soon as possible, with regarding the modifications and its option in connection with the alternatives offered by the airline;

21.16.4. The User/Passenger has modified the initial details of the Trip or the contact details directly with the airlines, without the prior notification and approval of FRU.pl, in which case the FAST REFUND service is automatically cancelled/invalidated;

21.16.5. The flight for which you purchased the FAST REFUND service is affected by an Event due to the insolvency/bankruptcy/preventive concordat/reorganization/restructuring of the airline.

21.16.6. The flight for which you purchased the FAST REFUND service is affected by an Event that is part of a massive cancellation (due to any reason) representing a percentage of 30% or more of all selected airline flights, in a certain period of time, or of any other effect that significantly restricts or determines the inoperability of the selected airline. Please note that, in these cases,

21.16.7. The airline's reimbursement policy deviates from the standard one and is modified after the completion of the FAST REFUND service acquisition process, in a way in which the airline no longer grants cash reimbursements for the cost of flights affected by an Event or imposes long periods waiting for cash reimbursement of the cost of tickets related to flights affected by an Event or in any other similar situations.

21.17. In all cases where you have purchased FAST REFUND and this service becomes inapplicable, FRU.pl will refund the fee paid for this service.

WHEN CAN THE FAST REFUND SERVICE BE PURCHASED?

21.18. You can purchase the FAST REFUND service when you book your plane trip through FRU.pl at the time of purchasing the ticket/tickets.

WHAT IS THE COST OF THE FAST REFUND SERVICE?

21.19. The FAST REFUND service is offered by FRU.pl, in exchange for an additional fee, calculated as a percentage, e.g. ranging between 10% - 20% of the value of the purchase of plane tickets, its value being presented in the range between 10%-20% on the Site at the time of purchase.

WHAT IS NOT COVERED IN THE FAST REFUND SERVICE?

21.20. The FAST REFUND service does not cover any additional travel expenses incurred, paid either to FRU.pl or directly to the airline/other service providers (e.g. without this enumeration being a limited to: medical/travel insurance, etc.) and/or other compensation you should claim from the airline.

UNDER WHAT CONDITIONS IS THE TRANSFER OF RIGHTS CARRIED OUT?

21.21. By purchasing the FAST REFUND service you expressly accept the present Terms and Conditions, the General Terms and Conditions of FRU.pl, the Regulations of the Airlines and the Regulations of other Tourist Service Providers and you expressly and exclusively assign us the right to start, obtain on behalf of all Passengers mentioned on a Booking and withhold refunds made by the airline for flights affected by an Event.

21.22. By accepting these Terms and Conditions, the User/Passengers declares that:

21.22.1. has not/will not request/will request the refund of the ticket price from another entity, including the airline, regardless of the option chosen mentioned at 21.9.1. or 21.9.2.

21.22.2. authorizes FRU.PL to take any steps in the name and on behalf of the User/Passengers to submit a complaint/request to the airline, which is liable for the cancelling the flight/modification of the flight schedule

21.22.3. authorizes FRU.PL to represent the User/Passengers in the complaint procedure before the airline or any other entity, including taking all decisions on behalf of the User/Passengers, to obtain refund of the cost of the airline ticket, regardless of the option chosen by the User/ Passengers to benefit from the FAST REFUND service. The User/Passengers also declare that the authorization mentioned above has also been confirmed by all persons indicated by name on the respective airline tickets and also that they/he/she expressly waive(s) any type of pecuniary or nonpecuniary claims/actions or of other another nature, which may intervene as a result of any of the accepted options, against FRU.pl.

21.23. The acceptance of any alternative (e.g. assistance, Voucher or cash refund) by the User will also be considered as consent and acceptance by the User of these Terms and Conditions and, consequently, the User agrees not to request receive refund of the cost of the plane ticket, directly/indirectly, on any basis, from the airline or from any other entity. By accepting these Terms and Conditions, the User undertakes to inform the persons indicated by name on the individual airline tickets about the content of these Terms and Conditions and to obtain their consent regarding these Terms and Conditions.

21.24. As a result of acceptation indicated in point 19, the User transfers to FRU.pl all the rights of claim to which he/she is entitled and which he/she has against:

(i) the airline; and

(ii) the insurer (or insurers, as the case may be), when the User has insurance covering the cancellation of the flight or changes to the flight schedule (s) during the Trip.

21.25. The transfer of claim is made under the following conditions, which must be met cumulatively:

(i) The occurrence of the above claims against the airline or the insurer respectively;

(ii) The User uses any of the options offered by FRU.pl within the FAST REFUND service, in accordance with the provisions of these Terms and Conditions.

21.26. If the transfer of claim according to these Terms and Conditions is inefficient or contested in whole or in part, the User undertakes to take the necessary steps to make an efficient transfer at the request of FRU.pl, until and including the signing of a separate written agreement. Moreover, at the request of FRU.pl, the User will notify the insurers or, respectively, the airlines regarding the transfer of the claims made.

21.27. Moreover, the User who benefits from the services offered by FRU.pl within FAST REFUND, authorizes FRU.pl, its partners, contractors and Tourist Service Providers to represent the User in the process of exercising all steps regarding the claims, legal actions against the respective airline or of any other necessary measures on behalf of the User

21.28. In the case that the User/Traveler has received funds from FRU.PL to support the FAST REFUND service, and subsequently:

a. refuses to assign claims to the airline, (possibly refusing to grant authority to pursue claims against the airline),

b. independently submits claims to the airline outside FRU.PL and obtains compensation for the Event, The User shall be obliged to reimburse FRU.PL for all costs incurred by FRU.PL in order to render the FAST REFUND service.

21.29. Reimbursement of costs indicated in item. 23 should be made within 14 days from the date of receiving a relevant request from FRU.PL.

THE RELATIONSHIP BETWEEN THE APPLICABLE TERMS AND CONDITIONS FAST REFUND AND THE GENERAL TERMS AND CONDITIONS FRU.PL

21.30. The terms with capital letters not defined in this section will have the meaning of the General Terms and Conditions of FRU.pl.

21.31. These Terms and Conditions are supplemented by the General Terms and Conditions of FRU.pl, and if these terms and conditions conflict with the General Terms and Conditions of FRU.pl, the applicable FAST REFUND Terms and Conditions prevail.

§ 22. FLEX

What is Flex?

22.1. Purchasing Flex allows you to voluntarily cancel your Order of Air Transport Services or all e-Tickets issued on its basis, for any reason, up to 24 hours before the first departure time and receive a partial refund of the Price of Order of Air Transport or all e-Tickets issued on its basis, i.e. 90% of the Price of the aforesaid Order or all e-Tickets issued on its basis, including all additional Air Transport Service related services purchased online at the same time as the Air Transport Services covered by the given Order, such as seating and baggage, excluding Flex, Fast Refund, Trip Protect and medical insurance, not exceeding the equivalent of €7,000 (“Refund”).

How does Flex works?

22.2. Flex applies if you purchase an e-Tickets, issued on the basis of the Order of Air Transport Services and any additional services to the Air Transport Services (purchased online at the same time as the Air Transport Services covered by the given Order, such as seating and baggage, excluding costs of Flex and medical insurance), through FRU.PL (hereinafter: “Booking”) and add Flex to your Order and after that the Booking is cancelled by User/passenger.

22.3. The User/Passenger may cancel the entire Booking by the claim form: https://en.fru.pl/cancel at least 24 hours before the departure of the 1st flight of your Booking. FRU.PL may agree (at its sole discretion) to make a cancellation less than 24 hours before the scheduled departure time.

22.4. FRU.PL does not request any reasons or proofs to be provided to document the voluntary cancellation.

REMEMBER! FLEX IS NOT AVAILABLE IN THE CASES MENTIONED IN PAR 22.25. (FLIGHT CANCELLATION BY AIRLINE) AND THEREFORE YOU WILL NOT BE ABLE TO CLAIM THE FLEX REFUND TO FRU.PL. IN THE CASE OF SITUATIONS MENTIONED IN PAR. 22.25 YOU WILL BE ABLE TO ADDRESS YOUR CLAIM FOR THE CANCELLED FLIGHT DIRECTLY TO THE AIRLINE.

22.5. FRU.PL will proceed with the refund on your bank account within 3 working days.

How much money do I get back if I purchased Flex?

22.6. In case you choose not to travel, you will receive 90% of the Price of the Order of the Air Transport Services or e-Tickets issued on its basis, including any additional services to the Air Transport Services, purchased online at the same time as the Air Transport Services covered by the given Order, such as seating and baggage, excluding costs of Flex, Fast Refund, Trip Protect and medical insurance . The amount is capped at equivalent EUR 7,000).

How soon do I get my money back?

22.7. You will receive your refund within 3 working days.

Is the cost of Flex refundable?

22.8. If you purchased Flex, its cost is non-refundable, unless your Order is cancelled by us or prior to an e-Tickets being issued and sent it to you as well as in the cases indicated in points 22.25.

WHAT FRU.PL OFFERS THROUGH Flex?

22.9. FRU.PL provides you with the Site which offers you the possibility to search and check availability for the purchase of Air Transport Services for flights operated by Carriers, and through Flex, FRU.PL offers you the option to voluntary cancel the Booking without the need to invoke any reason and without requesting any documentation, in exchange of a fee and subject to the assignment to FRU.PL of any rights related to the agreement for Air Transport Services, including the right of FRU.PL to cancel the agreement for Air Transport Services at its discretion, the right to pursue any claims related to the cancelled/modified flight (or, alternatively, the authorization to pursue claims from the Carrier or Supplier or Insurer), as per the special terms and conditions mentioned under this section. The transfer of the above rights becomes effective only on the date on which FRU transfer the Refund to the User/Passenger

22.10. Thus, Flex allows you to voluntarily cancel your entire Booking for any reason up to 24 hours prior the first departure and to receive a partial Refund i.e. 90% of the Price of the Order of the Air Transport Services or e-Tickets issued on its basis, including any additional services to the Air Transport Services, purchased online at the same time as the Air Transport Services covered by the given Order, such as seating and baggage, excluding costs of Flex, Flex, Fast Refund, Trip Protect and medical insurance, but not more than the equivalent of EUR 7 000.

22.11. Thus, FRU.PL offers Flex allowing you, either to:

a. voluntarily cancel your Booking (i.e. the Order or e-Tickets issued on its basis and its ancillaries such as luggage, seats which were purchased on the time of placing the Order), at your discretion, at least 24 hours before the departure of the 1st flight of your itinerary, and to receive 90% of the Price of the Order of the Air Transport Services or e-Tickets issued on its basis, including any additional services to the Air Transport Services, purchased online at the same time as the Air Transport Services covered by the given Order, such as seating and baggage, excluding costs of of Flex, Fast Refund, Trip Protect and medical insurance, but no more than equivalent of EUR 7.000

For example, a booking starting the 15th of December at 2:30pm can be cancelled at any time up to 14 December at 2:29pm (Effective Cancellation). Any request to use the Vola Flex after 14 December 2:30pm will not be considered, or

b. rebook the Booking, by amending the schedule or itinerary, if such option is available with the Carrier without the payment of FRU.PL service fees in this scope. Notwithstanding the foregoing, the actual cost of rebooking which is charged by the relevant Carrier for changing a flight must be borne by the User/Passenger if it is higher than the Price.

22.12. The cancellation/rebooking will concern all flight segments within the itinerary and all the passengers on the Booking.

22.13. Within Flex, we will offer you the following alternatives from which you can select only one and only once, depending on your preferences:

(i) REFUND BY CASH in case of flexible cancellation up to 24 hours before first departure or

(ii) ASSISTANCE with Rebooking.

REFUND BY CASH

22.13.1. If you do not wish to continue your journey, and you want to voluntarily cancel up to 24 hours before first departure, we will make the Refund in cash, in accordance with the following terms and conditions.

22.13.2. If you choose the cash refund option we will refund you by using the same payment method, as the one you used to pay for the Order (for example, if you paid for the Order by payment card, the Refund will be processed to the account associated with the respective payment card) or by bank transfer to a bank account that you will indicate to us, under the conditions established here, without unjustified delays, in maximum 3 working days from the date on which you filled in the form made available by FRU.PL.

22.13.3. If you have paid for the Order using several payment methods (for example, with Voucher and for the difference with the card) the Refund will be made in cash on your card. The Refund will be made in the same currency used for paying the Order (except for the crypto currency, case in which, we will refund you the equivalent in EURO currency of 90% of the Price at the conversion rate used on the date of the Order), and a storno invoice will be issued by FRU.PL.

ASSISTANCE

22.13.4. If you want to cancel up to 24 hours before the first departure, but you still want to travel, we may offer you assistance with the rebooking of the flight, by amending the schedule or itinerary, if such option is available with the Carrier, and we will cover the cost of the new e-Ticket within the limit of the initial e-Ticket price. Notwithstanding the above, if there is a positive difference between the cost of the new e-Ticket and the cost of the initial e-Ticket, the difference, must be born by the User/Passenger, if it is higher than the cost of the initial ticket.

22.13.5. Moreover, based on Flex, FRU.PL offers you professional support and a special assistance in case of events related to your travels (flight voluntary cancellations, rebooking the Booking).

WHEN CAN FLEX BE PURCHASED?

22.14. You can purchase Flex only at the time you initially place your Order through FRU.PL.

WHEN IS FLEX APPLICABLE?

22.15. Flex is applicable if is added to and paid for as part of your Order made through FRU.PL. It is applied if you subsequently and voluntarily elect either to cancel your Booking or to rebook the Booking, subject to the conditions mentioned herein below. The provision of Flex support services is the assignment to FRU.PL of any rights related to the agreement for Air Transport Services including the right to cancel the agreement for Air Transport Services at FRU.PL discretion, the right to pursue any claims related to the cancelled/modified flight (or, alternatively, the authorization to pursue claims from the Carrier, as per the special terms and conditions mentioned under this section. In such case, FRU.PL shall file such claims in order to recover in its favour the funds it has allocated to provide you with support in connection with Flex.

22.16. On exceptional basis, Flex is also applicable in the scenario, in which the flight consists of legs sold by different Travel Services Providers and at least one leg but not all the legs is/are cancelled by the respective Travel Services Provider under the prerequisite condition that the User transfers all the rights related to the Cancelled Flight to FRU.PL

22.17. Flex will be offered to flights selected by FRU.PL.

HOW FLEX WORKS?

22.18. Flex applies when you purchase a flight ticket (the Booking) and add it to your Order and you subsequently and voluntarily choose either to cancel your Booking or to rebook.

22.19. The User/Passenger may voluntarily cancel the Booking by filing in the form provided in the link mention in e-mail sent by FRU.PL

22.20. Please note that the voluntarily cancellation Booking must refer to all the passengers on the Booking, all e-Tickets, and all the flightsegments mentioned on that specific Booking.

22.21. In order to voluntarily cancel the Booking, you need to:

click on “Cancel” button inside the Order or e-Tickets confirmation email at least 24 hours before the departure of the 1 st flight ofyour Itinerary
•confirm your Booking cancellation inside the online form provided in the e-mail and under the address https://en.fru.pl/cancel and identify you in that form.

22.22. In the above case in which you choose to voluntarily cancel the Booking, FRU.PL will proceed with the refund on your bank account within 3 working days.

22.23. In cases of cancellation of a flight by a Customer covered by the Flex (and at the same time a further plan to travel ona different flight), where the User may benefit from the rescheduling of the flight instead of its cancellation, FRU.PL, after having informed the User by telephone about such benefit and the User’s consent to such solution, may retain the Flex Refund and treat it as a prepayment for the paid rebooking. If the prepayment does not cover the cost of the Booking change, the User will be obliged to pay the difference.

WHAT IS THE COST OF FLEX?

22.24. Flex is offered by fru.pl, in exchange for an additional fee, which is presented on the Site at the time of purchase.

WHEN FLEX IS NOT APPLICABLE

22.25. Flex is not applicable in case of the cancelations flights (other than a voluntary cancellation by the user) which may refer to one of the following events:

a. A Cancelled Flight or Modified Flight made by the Carrier/ Supplier prior to the processing of the Refund by FRU.PL, regardless if FRU.PL managed to inform the User/Passenger about such disruption. In case of flights consisting of legs, all the legs need to be cancelled. It should be noted that the legal obligation to reimburse the cost of the Air Transport Services related to a cancelled/modified flight stays, in all cases, with the Carrier that cancelled or modified the flight.

b. The Carrier/Supplier suspending or ceasing its’ operations for whatever reason, including without limitation, the insolvency/bankruptcy/preventive concordat/reorganization/restructuring of the Carrier/Supplier prior to the processing of the Refund by FRU.PL, regardless if FRU.PL managed to inform the User/Passenger about such event. It should be noted that the legal obligation to reimburse the cost of the Air Transport Services related to a cancelled/suspended flight in all cases, with the Carrier that cancelled or suspended the flight.

c. A travel ban, regardless of whether the flight has been cancelled or modified by the Carrier/Supplier and if FRU.PL managed to inform the User/Passenger about such disruption;

d. Denied Boarding;

e. No-show in order to travel;

22.26. In order to remove any doubts, FRU.PL informs that the User/Passenger is not able to submit a request for voluntary cancellation of a given flight (and take advantage of the options offered by Flex) after having been informed by any means including by the Carrier directly/by FRU about the flight cancellation for the reasons indicated above.

LIMITATIONS OF FLEX

22.27. The solutions described above in point 22.13.1 and 22.13.5. are offered by FRU.PL within Flex, subject to the fulfilment of the following cumulative conditions:

(i)e-Ticket(s)to which Flex is applicable are purchased for a flight offered through FRU.PL.

(ii) Flex must be purchased on the moment of the acquisition of the flight e-Ticket(s).

(iii) if you want to cancel the Booking/rebook, you need to follow the standard cancellation procedure with at least 24 hours prior before the first departure otherwise the solutions indicated in point 22.13.1 or 21.13.5. within Flex will no longer be available

(iv) there are no active promotional campaigns implemented by FRU.PL for specific periods of time and specific Sites where the free rebooking is offered to the Users for all/specific flights at FRU.PL discretion. In this latter case, the free rebooking option is not included in Flex.

22.28. If you make changes to the flight itinerary, booked through us, without our assistance, but directly with the Carrier that was supposed to operate the flight, without our prior approval, Flex is void and therefore you will not be entitled to none of the solutions indicated in point 22.13.1. or 22.13.5.

Remember! By choosing Flex, you acknowledge and accept that in the case FRU.PL makes a cash Refund or assist you with a rebooking, you assign the right to claim against the Carrier for a refund of funds related to the cancelled/modified flight to FRU.PL. By doing so, you agree not to assert such claims against the Carrier without FRU.PL prior approval and also you agree that the chosen alternative is irreversible once you advised FRU.PL about it.

REMEBER! In any case where the User or (Passenger) makes a claim against the Service Provider (Carrier/Supplier) and the User (Passenger) receives compensation (or any other benefit) for this – thus preventing FRU.PL from effectively exercising the claim acquired on the basis of the Flex against the Service Provider (Carrier/Supplier) – the Usershall be obliged to return the benefit received by the User (Passenger) from FRU.PL for the performance of the Flex

WHEN FLEX IS CANCELLED?

22.29. Flex is automatically cancelled/invalidated in any of the following situations:

The User/Passenger has modified the initial details of the Booking or the contact details directly with the Carriers, withoutthe prior notification of FRU.PL;
The cancellation of your Booking with FRU.PL was made by User any Passenger on the Booking directly with the airline and not through FRU.PL;
The cancellation was not made within the timeframe indicated in these terms, i.e. up to 24 hours before first departure.

UNDER WHAT CONDITIONS IS THE TRANSFER OF RIGHTS CARRIED OUT?

22.30. By accepting these terms and conditions Flex, the User and declares that he/she has not/will not request/will request the refund of the e-Ticket(s) Price, in respect of the entire Order, i.e. all passengers covered by the Order, any relevant taxes and/or compensations from another entity, including the airline, including any compensations to which he/she might be entitled to under EC Regulation 261/2004. By purchasing the FRUFlex,the User undertakesto provide the performance (obligation to refrain from requesting reimbursement) indicated in the preceding sentence to each Passenger covered by the respective Order.

22.31. By clicking the button “Add Flex” when purchasing Flex on the Site, or in the case of making an order via the FRU.PL Reservation Center – after the User expresses his/her willingness to use Flex the User and/or Passengers

(i) transfers all rights and titles against the Service Provider (Carrier/Suppliers, depending on the situation) to FRU.PL and authorize FRU.PL to file compensation claims with the Service Provider on their behalf, based on EC Regulation No 261/2004 of the European Parliament and of the European Council of 11 February 2004 establishing universal principles on compensation and assistance to Passengers in the event of delays, changes or cancellations of flight connections ordenied boarding (hereinafter referred to as “Claim”); and

(ii) agrees to expressly authorize FRU.PL to act on his/her behalf to request any other reimbursement from the Service Provider of the cost of the e-Ticket(s) and to obtain any taxes including airport taxes;

(iii) where necessary, obtain the express consent of the Passengers (covered by the Order) to require the Service Provider to reimburse the cost of the e-Ticket(s) and to recover any taxes, including airport taxes ;

in case of cancellation/modification of aflight/flight segment by the Service Provider (for whatever reason) only after the User voluntarily cancels the flight and FRU.PL process the Refund under terms and conditions provided by this section.

22.32. Thus, the transfer of the above rights becomes effective on the date on which FRU.PL transfer the Refund to the User/Passenger.

22.33. Thus, as a result of purchasing Flex, the User and/or Passengers:

a. transfers the Claim to FRU.PL, that he/she has against:

(i) the Service Provider (Carrier/Supplier, depending on the situation) to which he/she is entitled (including but not limited to: airport charges, compensations, etc)

(ii) the Insurer (or insurers, depending on the situation), when the User has insurance covering flight delays, cancellations or changes to the flight schedule(s) during the Journey; and also

b. agrees that any taxes and/or compensation will be received by FRU.PL on behalf of the User and/or the Passenger(s) will be retained 100% by FRU.PL.

22.34. The transfer of Claim is subject to the following conditions, which must be met cumulatively:

(i) The occurrence of the aforementioned Claim against the Service Provider or the Insurer respectively;

(ii) FRU.PL processed the Refund to the User, who purchased Flex, in accordance with the provisions of this section.

22.35. In the event that the transfer of Claim under this section is ineffective or contested in whole or in part by the Service Provider or the Insurer, the User undertakes to take the necessary steps for an effective transfer at the request of FRU.PL, up toand including to the signing of a separate written agreement or Power of Attorney. Furthermore, at the request of FRU.PL, the User may be requested by FRU.PL to notify the Service Provider re the transfer of his/her Claims.

22.36. In certain situations, FRU.PL, FRU.PL’s authorized partners, contractors or Service Providers will request from the User certain documents and information, and the User agrees to make them available.

22.37. Furthermore, the User (Passenger) who benefits from the alternatives offered by FRU.PL under Flex under in point 22.13.1 or 22.13.5 authorizes FRU.PL, or its contractors to represent the User and/or the Passenger(s) in the process of exercising all the steps related to complaints against the concerned Service Providers and legal actions or any other necessary measures on behalf of the User and/or the Passenger(s) in order to obtain the relevant taxes and/or compensations. In the event that a positive case law is established and damages or compensation is obtained by FRU.PL or by its partners (participating directly or indirectly in the process of obtaining compensation), FRU.PL is entitled to retain 100% the Claims received.

§ 23. TRIP PROTECT

WHAT IS TRIP PROTECT AND WHEN IT APPLIES?

23.1. FRU offers through the FRU.pl Website the possibility to search and check availability for the purchase of airline tickets for:

direct flights; and
combined flights that include two or more flights of one or more airlines or of the same airline, in which each flight is treated as a separate service, with a separate PNR (ticket number), and the airlines do not cooperate in organizing such an itinerary (hereinafter referred to in this section as the "Trip").

23.2. Within the intermediation service that FRU provides, we can offer you for all types of flights (direct flights and combined flights), as a separate component, the Trip Guarantee service (hereinafter referred to as "Guarantee") in accordance with the terms described in this section.

Within the FRU.PL Guarantee service, FRU.PL (in return for the payment made, as the case may be, and transfer of claims) will offer you additional services aimed at assisting you in the situation of flight(s) cancellation. The FRU.PL Guarantee service does not constitute an insurance contract.

23.3. The Guarantee applies when you purchase a flight ticket from the FRU.pl Site and add the service to the Booking Request or when Trip Protection is included as part of the Upgrade subscription benefits. You can use it if the carriers cancels the flight or changes the flight itinerary or part of the itinerary, for various reasons ("Event"), and thus, passengers:

(i) are unable to leave at the scheduled hour or day, or

(ii) no longer arrive at the scheduled hour or day, respectively,

(iii) fail to catch the following connections in the case of multi-connection flights.

23.4. The Guarantee offered by FRU can be applied only in the cases in which your flight/flights during the Trip is/are affected by Events determined by factors that may appear in the normal course of the air transport activity carried out by the air carries.

WHEN DOES THE TRIP PROTECT NOT APPLY?

23.5. The Guarantee is not applicable in any of the following situations:

(i) The flight (s) of the Trip are affected by a change in flight schedule of less than 5 hours, in which case the flight is implicitly moved by the air carrier to the new flight schedule offered by the air carrier, except the cases when the schedule change affects the itinerary, so you do not arrive at least 30 minutes before the next connection;
(ii) The User/Passenger voluntarily canceled the Trip or modified the Trip without the con-sent/approval of FRU;
(iii) The User/Passenger is denied boarding for any reason, including failure to perform the min-imum and necessary duties related to the posses-sion of travel documents required by each gov-ernmental authority, including visas, COVID tests, proof of vaccination, notary proxies for minors, certifications for the transported objects, as well as other necessary documents and his boarding was refused;
(iv) The User/Passenger has not fulfilled his/her obligation to check the status of the flight before departure and to identify any changes in the flight schedule (s), as well as to inform FRU, as soon as possible. possible, regarding the modifications and its option in connection with the alternatives offered by the air carrier;
(v) The User/Passenger has modified the initial details of the Trip or the contact details directly with the air carrier, without prior notification and approval of FRU, in which case the Guarantee service is automatically canceled/invalidated;
(vi) The trip for which you purchased the Guar-antee is affected by an Event due to insolvency/bankruptcy/preventive arrange-ment/reorganization/restructuring of the airline.
(vii) The Trip for which you purchased the Guar-antee is affected by an Event that is part of a massive flight cancellation/change (due to any reason) representing 20% or more of all flights purchased by FRU customers departing from a certain period of time and operated by a certain airline or several airlines, or of any other situa-tion that significantly restricts or determines the inoperability of the selected airline. Please note that in these cases, we will do our best to offer you the services under the Guarantee, but only at our discretion.
((viii) Cases of interruption / cancellation of flight caused by extraordinary circumstances which could not have been avoided even if all reasona-ble measures had been taken. Such circumstances may occur, in particular, in cases of political instability, adverse weather conditions, travel restrictions imposed by government authorities, (including the restrictions due to cybersecurity attacks and drones), wars, kidnappings, fires, floods, accidents, storms, volcanic eruptions, epidemics, pandemics, terrorist attacks, recommendations incompatible with the operation of the flight in question, safety and health risks, unexpected security deficiencies in transport safety, strikes affecting the operations of an air carrier, significant restrictions at the airport (s), bus station and train station, and/or other transitional places, the cancellation of 50% or more of all flights of the selected air carrier, as well as the bankruptcy and/or insolvency of the air carrier or any other effect that significantly restricts or determines the inoperability of the selected air carrier. Please note that in these cases, we will do our best to provide you with alterna-tive flight (s) and/or other alternative transporta-tion for you, in order to eliminate any inconven-ience you may experience. connection with this matter. However, we have no obligation to provide you with Guarantee services or otherwise cover the cost of the alternative flight (s) and/or other means of transportation for the flight (s) affected by the force majeure effects, as well as other connecting flights, which you could not use due to force majeure.

WHEN CAN TRIP PROTECT BE PURCHASED?

23.6. You can purchase the Guarantee only when you book your Trip through FRU at the time of purchasing the ticket/tickets. . If you hold an active Upgrade subscription, the Guarantee is offered as a benefit for each booking made, and you may access it when logged into the account associated with your Upgrade subscription.

WHAT DOES FRU.PL OFFER AS A GUARNATEE?

23.7. The purpose and scope of the Guarantee is to provide you with one of the following two alternatives:

(i) to help you reach your final destination of the Trip, or
(ii) offer you a refund of the value of the flight ticket issued by the air carrier via FRU for the flight affected by an Event, if it is eligible for reimbursement by the airline,

as described in Art. 23.9.1 and Art. 23.9.2. lower.

23.8. The Guarantee can be applied only in case of an Event that is notified (by sms or email) by the air carrier before the scheduled departure for the flight within the Travel affected by an Event, and only under the conditions described below:

a. If you are notified directly by the air carrier or are informed from various sources about the occurrence of an Event, before FRU notifies you of this fact, you must contact us without undue delay, as soon as possible, using the communication methods available on the website. FRU.pl. If you do not inform us about the Event without undue delay, you will lose the right to use the Guarantee,

b. If FRU.PL is notified by the Tourist Services Providerair carrier about the occurrence of an Event that will affect your flight (s) within the Travel, we will contact you within a reasonable time to inform you about this situation and about the solutions potentially applicable in this case.

23.9. In any of the cases described above at points a and b above, after we have become aware of the occurrence of an Event that affects your Flight (s) during the Trip, and this Event is one covered by the Warranty, we will offer you the following solutions (as they are available:

23.9.1. Alternative transport to your intermediate or final destination:

(i) with another air carrier/flight combination offered by different air carrier; or
(ii) by other means of transport.

within this solution, FRU will search for the transport options available at the air carrier and will cover the cost of the alternative transport within the maximum treshold specified in point 23.9.1.4. below.

23.9.1.1. In certain situations, in any of the cases described above in points (i) - (iii), FRU may consider it appropriate to offer accommodation for one night. This solution can be offered to you if your flight has been delayed or canceled prematurely, leaving you stuck at the airport or train station for one night, and your alternate flight/connection has a scheduled departure after midnight (12am) and should stay at the airport or train station for more than 8 hours. The maximum threshold for this accommodation will be 150 EURO/Order (regardless of the number of Passengers booked) and is included in the maximum amount specified below point 23.9.1.4. If, due to the number of passengers, the booking of accommodation re-quires a surcharge in excess of EUR 150, the customer is obliged to pay the excess amount in excess of EUR 150.

23.9.1.2. Please note that in the event that we book an al-ternative flight (s) under the Guarantee, we will need a reasonable amount of time to process the booking of these flights and to complete the bookings with the respective air carriers. If we offer you the option to choose alternative flights, please note that we will make every reasonable effort to complete these bookings as soon as pos-sible and that you will be required to respond to notifications regarding offers as soon as possible, but not more than 24 hours. Also, you must keep in mind that the availability of flights is limited, and the FRU offer is conditioned by this availa-bility and by the tariff changes, so it is important to receive a quick response to the alternatives offered.

23.9.1.3. If you are informed of an Event when you are at the airport or FRU will notify you that it cannot purchase alternative flights online or cannot locate travel options with other means of transport, you can purchase tickets for alternative transport to your final destination at the airport or other transitional location, and we may reimburse you for the price you paid for the segment (s) affected by an Event within the threshold mentioned at point 23.9.1.4 below. Please note that you are always obliged to contact us and obtain our confirmation for the refund of the eligible amount related to the price paid for alternative transport on your own and to send us the related receipt/receipts, otherwise you will not be entitled to a refund according to the above. Please note that we will not cover any additional services or subsequent upgrades to alternative tickets purchased on our own and previously confirmed by us.

23.9.1.4. The cost of the alternatives described above covered by the Guarantee must not exceed twice the price you paid for the flight ticket (s) for the segment (s) affected by an Event, specifying that if the price for the affected segment is not offered transparently by the Service Provider, it will be calculated in proportion to the number of segments from the Trip. If the above threshold “twice the price” price for affected segment(s) exceeds PLN 6,383.85, FRU.PL will cover costs of the alternative only up to PLN 6,383.85, and any difference will be borne by the User/Passenger.

23.9.2. Reimbursement of the value of the ticket is-sued by FRU for the flight affected by an Event, if it is eligible for reimbursement by the airline.

23.9.2.1. In case you do not agree with the alternatives proposed by FRU within the solution from point 23.9.3. above, we consider that FRU has fulfilled its obligations under the Guarantee and you can only request reimbursement of the flight segment (s) affected by the Event, as long as the reim-bursement is offered as a solution by the air carri-er. In this case, the refund conditions may differ depending on the airline's policy, and you by adding the Guarantee to the Booking Request express your acceptance of the application of these policies set presented in the Terms and Con-ditions of the air carrier which was to operate the flight affected by an event.

WHAT IS THE COST OF THE TRIP PROTECT?

23.10. The Trip Protect is offered by FRU:

23.10.1. in exchange for the payment of an additional fee, the amount of which is indicated each time at the stage of making Orders, at the moment of making a purchase via FRU.pl – when bought separately. The amount of the fee depends on many factors connected with the parameters of a given Trip, and therefore the price of the fee is dynamic and may be subject to changes, or

23.10.2. as a benefit included in the Upgrade subscription, and

23.10.3. in exchange for the transfer your rights/claims against the air carrier (the insurer) under the conditions set out in clause 23.11 – 13.19 below in respect of the occurrence of an Event in relation to each Passenger in respect of whom the Guarantee has been exercised.

Remember! By choosing to use the Guarantee, you acknowledge and accept that in the case FRU.PL performs its obligations indicated herein, you transfer to FRU.PL the right to claim against the airline for the refund of funds related to the cancelled/changed flight. By doing so, you agree that you will not assert such claims against the airline without the prior consent of FRU.PL.

REMEBER! In any case where the User or (Passenger) make a claim against a Service Provider (air carrier/or other suppliers) and you (a Passenger) receive compensation (or any other benefit) therefor - thus preventing FRU.PL from effectively exercising a claim acquired hereunder against a Service Provider (air carrier/or other suppliers) - you shall be obliged to return the benefit received by you (a Passenger) from FRU.PL for the performance of the Guarantee service.

UNDER WHICH CONDITIONS IS THE TRANSFER OF RIGHTS CARRIED OUT?

23.11. As a condition of providing the services under the Guarantee, FRU.PL shall transfer to FRU.PL all rights related to the contract of carriage, including the right to cancel the contract of carriage at FRU.PL's discretion, the right to assert any claims related to the cancelled/changed flight (or alternatively the right to assert claims against the air carrier, in accordance with the special conditions mentioned in this paragraph. In such case, FRU.PL will make such claims in order to recover for its own benefit the funds it has committed to provide the Guarantee service. Where option 23.9.1. applies FRU.PL shall retain the above-mentioned amounts, and where option 23.9.2. applies the amounts received by FRU on behalf of the Suer/Passenger as refund from the airline shall be transferred to the User/Passenger.

23.12. As a result of exercising the Guarantee under these Terms and Conditions, the User (and/or Passenger):

(i) declare that has/have not / will not request the refund of the air ticket price from another entity, including the airline, regardless of the option in point 23.9.1 or 23.9.2. the chosen one.
(ii) authorizes FRU to take any action in the name and on behalf of the User/Passengers to submit a complaint/request to the air carrier, which is responsible for the non-provision of air transport services.
(iii) authorizes FRU to represent the User/Passenger in the complaint procedure in relation with the airline or any other entity, including making all decisions on behalf of the User/Passenger, to obtain reimbursement of the cost of the airline ticket, regardless of the option chosen by the User/ Passengers to benefit from the Guarantee. The User/Passengers also declare that the authorization mentioned above has been confirmed by all persons indicated by name on the airline tickets in question and also that it expressly waives any type of claim/pecuniary action or another nature, which may intervene as a result of any of the accepted options, against FRU.

23.13. Acceptance of any solution in section 23.9.1 or 23.9.2. by the User will also be considered as consent and acceptance by the User of these Terms and Conditions and, consequently, the User agrees not to request/receive a refund of the cost of the ticket, directly/indirectly, on any basis , from the air carrier or any other entity. By accepting these Terms and Conditions, the User undertakes to inform the persons indicated by name on the individual airline tickets about the content of these Terms and Conditions and to obtain their consent regarding these Terms and Conditions.

23.14. As a result, the User transfers to FRU all the rights of claim to which he is entitled and which he has against:

(i) the air carrier; and
(ii) the insurer (or insurers, as the case may be), when the User has insurance covering the cancellation of the flight or changes in the flight schedule (s) during the Trip.

23.15. The transfer of receivables is made under the following conditions, which must be met cumulatively:

(i) The occurrence of the above claims against the air carrier or/and the insurer respectively;
(ii) The user benefits from any of the options offered by FRU under the Guarantee, in accordance with the provisions of these Terms and Conditions.

23.16. If the transfer of the rights of claim according to the present Terms and Conditions is ineffective or contested in whole or in part, the User undertakes to take the necessary steps to make an efficient transfer at the request of FRU, up to and including signing a separate written agreement. Moreover, at the request of FRU, the User will notify the insurers or, respectively, the air carrier regarding the transfer of the claims made.

23.17. Furthermore, the User who benefits from the services offered by FRU under the Guarantee, authorizes FRU, its partners, contractors to represent the User in the process of exercising all steps regarding the claims against the airline concerned. and legal action or any other necessary measures on behalf of the User.

23.18. If FRU has fulfilled any of the obligations assumed in points 23.9.1 or 23.9.2. and then the User/Passenger:

(i) refuses to assign claims against the airline, (possibly refusing to grant authority to pursue claims against the airline),
(ii) independently submits claims to the air carrier and obtains compensation for the Event, the User/ Passenger will be obliged to reimburse FRU all costs incurred by FRU to provide the Guarantee.

23.19. Reimbursement of the costs indicated above should be made within 14 days from the date of receipt of a relevant request from FRU.

RELATIONSHIP BETWEEN THE TERMS AND CONDITIONS APPLICABLE TO THE TRIP PROTECT AND THE GENERAL TERMS AND CONDITIONS FRU.PL

23.20. Terms with capital letters not defined in this section will have the meaning of the General Terms and Conditions of FRU.

23.21. These terms and conditions are supplemented by the General Terms and Conditions of FRU, and if these terms and conditions conflict with the General Terms and Conditions of FRU, the terms and conditions applicable to the Guarantee prevail.

§ 24. COMBINED FLIGHTS

24.1. In order to offer the User the best prices for Air Transport Services, FRU.PL website may offer the functionality of:

creating combinations of flights within the same Carrier, whereby the User will receive different ticket numbers issued by the Carrier;
creation of combinations of flights that include two or more flights of one or more Carriers, where each flight is treated as a separate service with a separate PNR (eTicket number), and Carriers may not cooperate in arranging such an itinerary (hereinafter referred to as: Combined Flights).

24.2. When you choose to purchase a Combined Flight consisting of multiple flights on one or more Carriers, you will formally book each separate e-Ticket on one or more Carriers.

24.3. Please note that when choosing an itinerary with Combined Flights, the following considerations must be taken into account during stopovers:

The Traveller will have to collect and re-schedule luggage;
The Traveller will have to go through customs and government checks, so you may need visas or other necessary documents and other local requirements to enter the stopover destination countries.

24.4. The cost of transfer from one airport to another will be borne independently by the Traveller.

24.5. Given that the User purchases separate tickets for each Combined Flight and that the flight configurations may provide a short connection time (depending on the search parameters indicated by the User and the availability of flights) for the Combined Flight e-Tickets, several risks may arise: e.g. risk of flight delays/cancellations, flight rescheduling, risks that may lead to the inability to use the next Combined Flight connection(s).

24.6. The availability of the Connecting Flight Service is displayed each time to the flight destination selected by the User. The Connecting Flight Service is not offered to all available flight destinations. The availability of the Connecting Flight Service is displayed each time the User selects a flight destination of interest to the User.

§ 25. PROMOTIONAL CAMPAIGNS FROM FRU.PL

25.1. FRU.PL reserves the right to run, in parallel, several promotional campaigns on Air Transport Services, save that promotions do not have to apply to all Air Transport Services. The promotions are established according to the marketing campaigns run by FRU.PL, thus during some of the campaigns Air Transport Services may be offered to a discounted price compared to Carrier’s price in FRU.PL bundled e-Tickets

25.2. Discounts or discount coupons may be combined with other promotional campaigns or discount coupons and are only applicable according to the rules of each promotional campaign.

25.3. Discounts or discount coupons do not apply to Users who make Orders following air ticket searches on metasearch engines (e.g. Momondo, Skyscanner etc.).

25.4. For market research studies that FRU.PL conducts through internal or external consultants, FRU.PL will grant discount coupons to participants in the market research study in question under the conditions below.

25.5. FRU.PL may promote, at its sole discretion, on all or some of its websites, the service of free change of parameters of the Air Transport Service (hereinafter: "Free Change"). Moreover, FRU.PL may, at its sole discretion, decide which flights and which Carriers will be covered by the Free Change service, and that the costs of actually changing the parameters of the Air Transport Service must be borne by the User/Passenger if they are higher than the price of the original Tickets paid. Electronic, seats and luggage purchased via FRU.PL, excluding other additional Services.

25.6. The specific terms and conditions of the Free Change will be communicated as part of the relevant campaign and may be offered for a limited time. Therefore, Users who have placed an Order for Air Transport Services on the relevant website where the promotional offer is advertised may change the parameters of the Air Transport Service by changing the schedule or travel plan. The cost of the above change cannot be higher than the cost of purchasing the original Electronic Tickets and seats and baggage that were purchased via FRU.PL. If the cost is higher, the difference will be borne by the User.

25.7. Changes to the parameters of the Air Transport Service may be available up to 24 hours before the first departure. The Free Change Service is not available once the trip has commenced or if the Air Transportation Service is affected by a cancellation or change to the Air Transportation Service by the Carrier.

25.8. Once the change is made, it will affect the entire Order and all Travelers. An application to change the parameters of the Air Transport Service should be submitted by the User (the first passenger from the Order).

25.9. FRU.PL may, at its sole discretion, suspend or cancel the Free Change promotion at any time it deems necessary, including, but not limited to, situations such as force majeure, and in particular: government regulations or situations war, state of emergency, state of emergency or travel restrictions imposed by government authorities, political instability, fires, floods, accidents, storms, volcanic eruptions, epidemics, pandemics, strikes, terrorist attacks, earthquakes and any other unforeseen events that may affect FRU.PL, Carriers or Suppliers of FRU.PL. Force Majeure includes, but is not limited to, any decisions of the Carriers or decisions and consequences thereof which have the effect of suspending/cancelling multiple flights during a particular period or ceasing their operations for any reason whatsoever, including but not limited to limited to the insolvency/bankruptcy/bankruptcy proceedings/reorganization/restructuring of the Carrier/Supplier, regardless of whether FRU.PL managed to inform the User/Passenger about such an event.

25.10. The Free Order Change Service is also not available in the following cases

a. validity of the travel ban, regardless of whether the flight was canceled or changed by the Carrier/Supplier and whether FRU.PL managed to inform the User/Passenger about such disruption;

b. denied boarding;

c. failure of the Traveler for whom an Electronic Ticket was purchased to appear at the appropriate time to use the Air Transport Service (Other Service), e.g. at the time designated for airport check-in;

d. cancellation of the Order by FRU.PL.

25.11. Free Change does not include additional services or other changes except those described above. Seats and luggage are included in the price if purchased by the user via FRU.PL.

25.12. Participation in promotional campaigns conducted by FRU.PL implies the obligation to accept and comply with the provisions of these Terms & Conditions and the specific regulations published on the promotional campaigns page of FRU.PL

§ 26. SPECIAL TERMS AND CONDITIONS APPLICABLE IN CASE OF PRICE LOCK PURCHASE

WHAT IS PRICE LOCK?

26.1. “Price Lock” is a service offered by FRU.PL exclusively to the customers who purchase “Upgrade”. The “Price Lock” service is not available to customers who do not hold an active “Upgrade” subscription. The prices of the e-Tickets offered by the Carriers and/or Suppliers are dynamic, thus FRU.PL, at its discretion, may offer the service named “Blokada Ceny” which guarantees that the price of a specific flight will be maintained (“Original Price”) for a certain time period, calculated as a number of hours, selected by the User or indicated by Fru.pl Site, as specified on the funnel of FRU.PL Site (“Price Lock”). Thus, Price Lock gives the User the option to lock a selected fare for specific time limits ("Locked Period”) . The Upgrade subscription includes Price Lock service up to 24 hours. Other time options may be also specified on the FRU.PL Site, subject to: payment of the applicable fee in the amount specified in the offer displayed on the FRU.PL Site (“Price Lock Fee”) and availability of the flight service at the time the booking is completed. The Price Lock Fee varies subject to the specific Locked Period and to the Cost of the locked fare.

WHICH ARE THE LIMITATIONS OF PRICELOCK?

26.2. The User will be able to finalize the payment of the Original Price within the time limit mentioned in the funnel ("Locked Period”). The Locked Period starts on the moment the User pushes the button Price Lock on the offers page presented on the funnel of FRU.pl Site. For 24-hour Price Lock service no additional payment, except the fee for Upgrade, is required. In the above case the User only confirms the specific terms and conditions of the Price Lock service, which are included in the Regulations.

26.3. If the User proceeds with the completion (payment) of the Order by the expiry of the Locked Period, and the flight is still available but:

(i) the new price is lower than the Original Price, the User will be able to complete the Order for the lowered price.

(ii) the new price is higher than the Original Price, FRU.pl will cover any price difference up to PLN 900/passenger. Any difference above the threshold of PLN 900/passenger will be borne by the User/Client.

26.4. If the booking will be finalized for a price that differs from the Original Price, FRU.pl is authorized by the User to perform actions aimed at purchase of the e-Ticket on his behalf for the new price.

26.5. If the User proceeds with the completion (payment) of the Order by the expiry of the Locked Period, and the flight is no longer available:

(i) if the User has paid the Price Lock Fee, the User will receive back the Price Lock Fee in a maximum 24 hours,

(ii) if the User opted for the 24-hour option, they will receive PLN 21 discount coupon.

26.6. In order to finalize the Order with the Original Price, the User will have to pay the full amount of the booking for which the “Blokada Ceny” service has been purchased, by the end of the Locked Period. The Original Price shall apply only to the specifications of the flight offer selected for buying the Price Lock service (same Carrier, same route, same flight hours, same number and type of passengers).

26.7. If the User adds additional Services/Passengers or changes in any way to the original Offer, the service “Blokada Ceny” cannot be used.

26.8. If the User does not finalize the payment of the Order within the specific Locked Period, the Price Lock Fee is not refundable.

§ 27. LUGGAGE FEES AND LOST LUGGAGE GUARANTEE

27.1. Certain flight fare classes provided by Air Transport Service Suppliersinclude the price for hand luggage and/or checked luggage in the ticket price displayed on the FRU.PL Site. However, some fare classes do not include the luggage, requiring it to be purchased as a separate Service. The luggage can be added at the time of booking or after the issuance of e-Tickets, but not later than check-in openning time. Fru.pl obtains luggage related information from various Air Transport Service Suppliers who determine both the availibility and cost of luggage Service, therefore, Fru.pl does not have control over this information or pricing of the luggage Service. Furthermore, FRU.PL has no control over the manner in which the Luggage Transport Service is performed by Carriers, therefore FRU.PL takes actions to mitigate the effects of such incorrect performance of the Luggage Transport Service.

27.2. Considering the circumstances indicated in the proceeding section, if the User purchases the luggage transport Service, FRU.PL will add the following additional fees of variable amount:

a.a fee related to performance by FRU.PL of activities related to purchase for the User of the luggage transport Services from Air Transportation Service Supplier, and/or

b.a fee related to purchase of additional FRU.PL Services related to checked luggage.

27.3. The additional fees indicated above will be included in the Service Price for luggage transport displayed on the FRU.PL Site and/or communicated in a separate communication when placing an Order; or these fees will be displayed separately on the FRU.PL Site or communicated as a separate fee in a separate communication after receiving an request for the purchase of the luggage transport Service.

27.4. Additional FRU.PL Services related to checked luggage refer to "Lost Luggage Guarantee" and will be offered by FRU.PL when the User purchases the checked luggage transport Service via the FRU.PL Site or the FRU.PL Booking Center. The aforesaid additional FRU.PL Services shall apply when such checked luggage is lost during the travel or delivered with delay.

27.5. The purchase by the User of the additional "Lost Luggage Guarantee" Service for a given checked luggage means that in case of non-delivery or delay in delivery of the luggage by the Carrier, FRU.PL guarantees the User the following benefits:

a.refund of the fee paid by the User to FRU.PL in accordance with point 27.2. above - up to EUR 100 threshold or its equivalent in PLN (guarantee of fee refund), and

b.providing the User with support in the process of claiming appropriate compensation for delayed or lost checked luggage, which should be paid by the Carriers, i.e. to indicate an external claims agency dealing with such claims to the User.

27.6. The joint condition for the refund of the fee under the "Lost Luggage Guarantee" Service is that the User obtains a property irregularity report (PIR) from the lost and found office located at the airport, and provides FRU.PL, to the address: info@fru.pl, with a copy of the above-mentioned report, confirming the irregularity related to the User's checked luggage.

27.7. The refund of the fee under the "Lost Luggage Guarantee" Service will be processed by FRU.PL immediately after reviewing the received copy of the property irregularity report, but no later than 24 hours after receiving a valid property irregularity report.

27.8. Under the "Lost Luggage Guarantee" Service, the User is only entitled to a one-time refund of up to EUR 100 (or its equivalent in PLN) per luggage/per travel, regardless of whether the luggage is lost or found and delivered by the Carrier/Supplier. Under the “Lost Luggage Guarantee” Service the FRU.PL does not assume any liability for non-performance or improper performance of the luggage transport Service by the Carriers, in which respect the User concludes an agreement directly with the Carrier.

27.9. The user is not entitled to a refund in any of the following situations:

a.lost/delayed luggage is hand luggage,

b.lost luggage refers to sports equipment, musical instruments, other oversized equipment;

c. the User will not receive a property irregularity report from the lost and found office that clearly states that the checked luggage has been lost or its transportation has been delayed,

d.the User/Traveler does not collect checked luggage from the airport or collects checked luggage that does not belong to the User/Traveler,

e. the transport of checked luggage is related to a flight delayed or cancelled by the relevant Carrier,

f.checked baggage is only broken to an extent that does not violate its integrity.

§ 28. Upgrade

28.1. What is Upgrade?

28.1.1. The specific terms provided under this section apply only to Orders made in a period when the User is active member of a Upgrade and not to regular bookings made without Upgrade. By choosing to proceed without Upgrade the User agrees to complete the Order without any discount nor benefits included in the Upgrade. For all those matters not expressly regulated in this section general provisions of Regulations applies.

28.1.2. We have prepared these definitions that will help you better understand our Upgrade specific terms:

Effective Date: the date when the User become an Upgrade customer which coincides with the time the User makes a payment for the Order which includes Upgrade Service, irrespectively of the Order status.

Upgrade: the agreement concluded between FRU.PL and the User, that allows the User to obtain discounts and benefits for their Orders in exchange of payment of the Upgrade Fee, paid according to the terms below, and the information posted on the FRU Website. For the avoidance of doubt the Upgrade constitutes a separate agreement to agreements for any other Services provided under the Regulations.

Upgrade Price: means the price of the Air Transportation Service, which is available only to Users who have purchased the Upgrade Service, and which applies after using the discount coupon provided to the User as part of the Upgrade Service. The Upgrade Price applies only to a certain offers of Air Transportation Services indicated on the FRU.PL Website..

Upgrade Fee: the subscription fee User has to pay for each Upgrade Term.

Upgrade Term: the period of 1 year or a different period of time, as such is presented on FRU.PL Website during the purchase of Upgrade, starting as of the Effective Date, through which the User is eligible to use Upgrade. The Upgrade Term is renewed automatically for a period specified during the purchase of Upgrade, unless: (i) the User decides to cancel or withdraw from the Upgrade Service in accordance with the provisions of this paragraph, (ii) FRU.PL will terminate the agreement for the Upgrade Service in accordance with this paragraph. Your specific Upgrade Term will be specified in Welcome to Upgrade Email and User Account.

Welcome to Upgrade Email: the e-mail that will be sent to User after the payment to confirm purchase of the Upgrade, which contains relevant information about Upgrade, including the Upgrade Term.

28.2. Who can join?

28.2.1. How to become an Upgrade User?

28.2.1.1 The Upgrade is available only to the Users booking directly through FRU.PL Website. The Upgrade is not available through FRU.PL Booking Center or Service Points. FRU.PL ,at its discretion, may decide to restrict offering this product to certain Users (e.g.: only to individuals booking from the FRU.PL Website).

28.2.1.2 In order to be an Upgrade User, the User must be at least 18 years old and have the legal capacity to enter into a contract.

28.2.1.3 The Upgrade is linked to the User Account and the e-mail address used to place the Order and purchase the Upgrade, and it is non-transferable, which means that the User cannot change the e-mail address after the purchase. FRU.PL will allow e-mail changes up to three characters, to cover the cases when some Users misspell their e-mail during the purchase process.

28.2.1.4 In order to become an Upgrade User, one need to select a flight and decide to continue with its Upgrade. If you decided to continue with an Upgrade, the Upgrade will be added to your basket, and you need to pay the Service Price which includes inter alia, the Upgrade Fee, together with the Service Price of the Air Transport Service(s), discounts and any Other Services. You will become an Upgrade User by accepting these specific terms of Upgrade, which are included in our general Regulations, by clicking “Pay” button in the funnel.

28.2.2. The Upgrade can be purchased only with a n Order not as a standalone program/service.

28.2.3. The User will receive an e-mail confirmation regarding enrollment in our Upgrade program once FRU.PL successfully process the payment for the Order including the Upgrade Service.

28.2.4. In the event that the User chose to be enrolled in Upgrade without having an account created on FRU.PL Website, the User’s Upgrade Service will be automatically linked to the e-mail provided by the User during first Order which includes the Upgrade. Then, the User will have to create the User Account from the “Login” section of FRU.PL Website. If the User has any problem setting the password or accessing the User Account, the User can contact FRU.PL using the communication channels available on www.fru.pl/kontakt.

28.2.5. After the User paid for the Order including Upgrade Service, the User must be logged into the User Account in order to use Upgrade and have access to the Upgrade Prices and other benefits.

28.2.6. The User is obligated to ensure that the data provided by the User and visible in the User Account is current at all times. The User is responsible for the use, protection, and privacy of the User Account and the login information associated with it.

28.3 What are the benefits?

If the User successfully subscribed to Upgrade the User will get the following discounts and benefits:

28.3.1. On your first booking purchased with Upgrade subscription:

28.3.1.1. (i) 63,99 PLN discount applicable only to the first Order of the Air Transport Service which includes the Upgrade Service. If the Air Transport Service Price set by the Carrier is lower than the above-mentioned amount, the above-mentioned discount will be reduced proportionally to this Price, with the Upgrade Price never being lower than PLN 1.00 (for technical reasons, the FRU.PL Website may still indicate a discount of PLN 63,99, which does not affect the application of the rule allowing for reducing the discount amount). The discount will be included in the Order summary and will be used to calculate the Upgrade Price. The discount is a one-time discount – it applies only to a first Air Transport Service Order placed during the first Upgrade Period, regardless of the number of Passengers covered by that Order. The discount applies only to the first Order including the Upgrade Service, and

(ii) Trip Protection Service – available under the terms stipulated in § 23 of the Regulations. Trip Protection is available for all Orders placed during the Upgrade Period, and its value will be indicated on the FRU.PL Website each time. Users may only use this Service once per Order. To use the Trip Protection Service as part of the Upgrade Service, the User must register via their User Account, following the instructions in the relevant section, or via the FRU.PL Reservation Center communication channels.
28.3.1.2. If the User has purchased also our Flex product, under the conditions in § 22 of our general Regulations, the User will be refunded according to the specific terms relevant for Flex under the above mentioned conditions.
28.3.2 Starting with the 2nd Order, to the extent that the Upgrade subscription is still effective, the User will be granted:
(i) PLN 42.99 discount which applies to each 2nd and maximum of 10 following Orders of the Air Transportation Service placed through the User Account during the Upgrade Period. The discount will be reflected in the Order summary. If the User places another Order for the same route, operated by the same Carrier, but for different Passengers, the discount indicated in this section will not apply. In the case of similar Orders, the PLN 42.99 discount applies only to one Order (the first one). From 11th Order onwards, the above-mentioned discount no longer applies, but Trip Protection and Price Lock Services remain available as part of the Upgrade. .To re-enable the discounts, the User must purchase the Upgrade Service again, after which the Upgrade Period will be extended for an additional 12 months;

(ii) Trip Protection – available without additional fees and under the conditions specified in § 23 of these Regulations. The free Trip Protection Service is available for all Orders placed during the Upgrade Period, however the User can request the Trip Protection Service only once for a given Order. The value of the Trip Protection Service will be indicated on the FRU.PL Website each time. In order to use the Trip Protection Service as part of the Upgrade Service, the User should submit a request via the User Account, following the instructions provided in the relevant User Account section, or via the communication channels of the FRU.PL Reservation Center, and

(iii) Price Lock Service up to 24 hours – available without additional fees and under the conditions mentioned in § 26 of general Regulations. The Price Lock feature allow to secure the Air Transport Service Price up to 24 hours while the User decides whether to make the Order. As part of Upgrade, the User can lock the Air Transport Service Price for 24 hours at no extra cost, and FRU.PL may also offer longer lock periods for an additional fee.

28.3.3. The discounts indicated in this section automatically reduce the value of the Order to which they apply. The discounts indicated in this section cannot be combined with other promotional codes and do not apply to previous Orders. The right to use the discount is assigned to the User, is not transferable, and is valid only during the Upgrade Period. The discount indicated in this section cannot be exchanged for a cash equivalent. The aforementioned discounts does not apply to previous Orders.

28.3.4. The Upgrade subscription will allow the User to get Upgrade Prices for the flights that during the purchase of Upgrade were clearly indicated in the list of included benefits. Upgrade Prices will not apply to any product/service that was not expressly indicated during the purchase of Upgrade and/or when you made the booking.

28.3.5. The benefits of the Upgrade will be applied automatically after paying for the Order.

28.4. Promotional campaigns for Upgrade

28.4.1. FRU.PL may deploy marketing campaigns with different occasions to stimulate sales, at its discretion, and grant various benefits to all or only to certain Users or to give special privileges for existing Upgrade Users, including granting different benefits on each sales channel (mobile app or web) or various websites.

28.4.2. The Upgrade may be offered at a promotional price from time to time, on all or certain pages of the FRU.PL Website, as a limited-time offer, including by displaying a reduced price compared to the standard price (for example, the standard price may be displayed as a strikethrough). The promotional price applies only to the first Upgrade Term beginning after you purchase the Upgrade at the promotional price. The promotional price does not affect the standard price, which will apply to subsequent Upgrade Term renewals. Unless otherwise stated at the time of purchase, after the initial Upgrade Term, the Upgrade will renew at the standard price in effect at the time of purchase of the Upgrade, and you will be charged the applicable payment method.

28.4.3. Promotional offers are temporary, may be modified or withdrawn at any time, and are available exclusively under the specific conditions communicated as part of the promotional campaign. . The availability, duration, and eligibility criteria of such offers are determined at the Company’s sole discretion.

28.5. Upgrade Term and Renewal

The Upgrade is active starting from the Effective Date. The details of Upgrade Term and cancellation options are as follows:

28.5.1 Upgrade Term

Upgrade Term commences from the Effective Date. Upgrade Term automatically renews by a identical subsequent periods as provided in the initial Upgrade Term. The Upgrade Term will be stated in Welcome to Upgrade Email and in User Account. If you are unsure of the specific Upgrade Term that applies to you, you can contact us.

28.5.2. Renewal and Payment Failures

28.5.2.1. The Upgrade Period will renew automatically at the end of each current Upgrade Period, and the Upgrade Fee will be charged to the payment method used by the User when purchasing the Upgrade Service (or to any payment method associated with the User's Account). If, for any reason, payment is not possible, FRU.PL will contact the User to propose an alternative payment method. If the payment method is invalid, the User will be informed of this situation and asked to update it. Until the User provides updated details regarding their chosen payment method, FRU.PL may not be able to renew the Upgrade Period. If the first payment attempt is unsuccessful (e.g., due to insufficient funds or technical issues), FRU.PL will make up to three retry attempts within the next 7 days. The User will be informed of this situation to allow them to update their chosen payment method. If payment is not successfully made within 7 days of the end of the current Upgrade Period, FRU.PL may suspend the Upgrade Service or terminate the agreement for the provision of this Service with immediate effect. In such a case, access to the Upgrade benefits will not be possible until the amount due for the next Upgrade Period is paid

28.5.2.2. FRU.PL will remind User before renewal and provide clear instructions to update payment details if needed.

28.5.3. The User can cancel Upgrade by following the instructions set out in the “Cancellation” section below.

28.6. Cancellation of Upgrade and Withdrawal

28.6 1. Cancellation

28.6.1.1. The User can cancel Upgrade by accessing User Account and choosing the cancellation option. The Upgrade Fee is non-refundable, and the User will retain access to the Upgrade benefits for the duration of current Upgrade Term. However, the Upgrade subscription will not be extended or automatically renewed once this Upgrade Term ends and the User decided to cancel Upgrade.

28.6.1.2. The User may cancel the Upgrade any time before renewal of the Upgrade Term.

28.6.1.3. The right to cancel is separate to a statutory right to withdrawal, which is explained in the “Right to Withdraw” below section.

28.6.1.4. Once the request for the cancellation is made via the User Account, a request will be sent to FRU.PL Booking Center who will check the eligibility of cancellation and the amounts due for refund. FRU will confirm the final status of cancellation request in maximum 3 days. The confirmation will be sent to User’s e-mail address. If, before the termination, no benefits included in the Upgrade were used (i.e. discounts, Trip Protect, etc.), FRU.PL will consider the Upgrade to have been made by mistake, and the User will be entitled to a full refund of the Upgrade Fee for the current Upgrade Term. If any of the benefits included in the Upgrade were used, the Upgrade Fee for the current year is non-refundable, but the User may cancel it to avoid renewal for the following Upgrade Term. In case a refund is eligible, the User will be offered 2 options for refund:FRU.PL Voucher valid for 2 years or cash refund. If the User opt for a FRU.PL Voucher, the User will receive the Voucher invitation on e-mail in maximum 3 days. The User need to accept the invitation and claim the Voucher. If the User opts for a cash refund, the User need to provide FRU.PL with the bank details which belong to the User as the subscriber and holder of the Upgrade . If eligible for refund, a cash refund will be sent to User’s account in maximum 7 days from the moment of providing the valid bank details.

28.7. Right to Withdraw

28.7.1. The User has a withdrawal period of 14 (fourteen) days from the beginning of the first Upgrade Term to withdraw from Upgrade without giving any reason and without additional costs. This right to withdraw is separate from, and in addition to, your right to cancel set out in the “Cancellation” section.

28.7.2. In order to withdraw, it is sufficient to use the cancellation option from the User Account within the withdrawal period.

28.7.3. The User may also withdraw from the Upgrade Service agreement by completing the form provided as Appendix 2 to the Terms and Conditions. The email containing the withdrawal form should be sent from the email address associated with the User Account.

28.7.4. In the event that the User requested that the performance of the Upgrade Service begin before the deadline for withdrawal from the contract for its provision and acknowledged the loss of the right to withdraw in the event of its full performance by FRU.PL, then if the User exercises the right to withdraw from the contract for the provision of Upgrade Services, FRU.PL will refund the Upgrade Fee to the User, reduced by the value of the benefits available under the Upgrade Service, which the User used until the moment of submitting the declaration of withdrawal from the contract or at the time of placing the Order.

28.7.5. If the User withdraws after the expiry of the 14-day withdrawal period, the Upgrade Fee is non-refundable. The User will continue to have access to all Upgrade benefits until the end of current Upgrade Term, but subscription will not renew or extend beyond that Term. In such a case, the declaration of withdrawal from the contract will be tantamount to a declaration of termination of the Upgrade Service.

28.8. Upgrade Fee and Payment

28.8.1. The Upgrade Fee

28.8.1.1. We will store the payment details the User provided when subscribing to Upgrade, as well as those used for any subsequent bookings, for a period indicated in FRU.PL Privacy Policy which is available on FRU.PL Website. If User’s payment method expires, FRU.PL will request updated payment details and will provide all required instructions. The payment details the User provides will be used to collect the Upgrade Fee for any Upgrade Term, as well as for any other payments related to use of the Upgrade.

28.8.1.2. The Upgrade Fee is due and payable in one (1) yearly intervals or other intervals specified when placing the Order with Upgrade Service included. Unless the User cancels the Upgrade Service ten (10) days before the end of the current Upgrade Period, it will automatically renew for another Upgrade Period of the same duration. The User will be notified of the renewal of the Upgrade Period at the time of purchase of the Upgrade Service and reasonably in advance of the renewal of the Upgrade Period. By purchasing the Upgrade Service, the User consents to the automatic renewal of the Upgrade Period and agrees that FRU.PL may collect the Upgrade Fee using the payment method provided by the User

28.8.1.3. The User will only be entitled to benefit from Upgrade during the Upgrade Term provided that the Upgrade Fee has been paid.

28.8.1.4. The User may cancel the Upgrade Service at any time by following the procedure described in this paragraph. Please note that the Upgrade Fee is generally non-refundable.

28.8.1.5. The Upgrade Fee constitutes the cost associated with subscription of the Upgrade for the duration of the Upgrade Term.

28.8.1.6. FRU.PL reserves the right to revise the Upgrade Fee periodically, with respect to future billing periods, and will provide the User with reasonable prior notice of any adjustment before the conclusion of your current Upgrade Term. Any such adjustment to the Upgrade Fee requires an express consent of the User and will become effective at the commencement of renewed Upgrade Term.

28.8.2. Payment

28.8.2.1 FRU.PL will store the payment details the User provided when subscribing to Upgrade, as well as those used for any subsequent bookings. If the User’s payment method expires, FRU.PL will ask to provide updated payment information. To avoid interruptions, the User should update the payment details at least fourteen (14) days before the start of the subsequent Updated Term. The User can manage payment methods directly in the User Account or by following instructions sent by FRU.PL before renewal of the Upgrade Term.

28.8.2.2 The payment details provided by the User, while paying for the Order, will be used to collect the Upgrade Fee for any subsequent Upgrade Term, as well as for any other payments related to use of the Upgrade. If the User’s renewal payment is processed successfully, the Upgrade benefits will continue without interruption. If the payment fails, FRU.PL will notify the User and give adequate period of time to update the payment details before Upgrade benefits are suspended. All the details about the failed payment will be sent to the User after the payment failed.

28.8.2.3 FRU.PL may charge the Upgrade Fee using the payment method associated with the Client’s Upgrade subscription, or any other valid payment method available in your User Account.

28.8.2.4. The payment information provided by the User when selecting Upgrade and when the User Account was created, along with any future reservations made while logged into the User Account, will be securely retained. The User may update or replace the payment information in the User Account at any time, subject to technical availability.

28.8.2.5. Payment details entered into FRU.PL Website must belong to the User, or the User must be authorized to use them for subscribing to Upgrade. By submitting the payment details, the User represents and warrants that the User s authorized to use them and assumes full responsibility for doing so.

28.8.2.6. By paying the Upgrade Fee and subscribing to Upgrade Service, the User agree that FRU.PL may use any valid payment method, used by the User during placing the Order and linked to the User Account, to securely collect the Upgrade Fee for the current and future Upgrade Terms. All payment processing will be conducted in accordance with applicable regulations.

28.8.2.7. If the User’s current payment method becomes invalid or expires, FRU.PL may request the User to update payment details through User Account or via a dedicated payment renewal section. Where applicable, these updated payment credentials may also be used by FRU.PL to process any other booking made during your Upgrade Term, as well as for the upcoming Upgrade Fee at the Upgrade Term end.

28.9. Your Obligations

28.9.1. The User undertakes to use Upgrade and its benefits in good faith, in accordance with these Upgrade specific terms and the general Regulations, and/or applicable laws. In particular, the Client must not use Upgrade in a commercial, abusive, or fraudulent manner. If FRU.PL detects indicators of fraudulent or abusive use of the Upgrade service, it may temporarily suspend the User’s Upgrade subscription and initiate an internal verification. Where the verification confirms that the User has used the Upgrade Service contrary to the provisions of this paragraph, FRU.PL may — after notifying the User — apply corrective measures, including adjustment of the subscription status, cancellation of improperly obtained benefits, or recovery of the related amounts through the original payment method, up to the value of the misused benefits.

28.9.2. FRU.PL takes fraudulent use, commercial use, and other forms of misuse of Upgrade very seriously. If FRU.PL will identify such activity (including, but not limited to, making an unusually high number of bookings inconsistent with personal use, attempting to bypass any restrictions, or attempting to gain an unfair advantage from promotions or Upgrade benefits or reselling the tickets without prior approval of FRU.PL), FRU.PL reserves the right, without prior notice, to:
i) verify the personal nature of your use of Upgrade and its benefits;
ii) suspend or deny your access to Upgrade and its benefits;
iii) unilaterally terminate Upgrade subscription (including renewals);
iv) cancel any bookings made in breach of these Upgrade specific terms ;
v) charge the Client for any services, benefits, or promotions unduly used (for example, the Upgrade Fee or the value of discounts/advantages improperly obtained, such as the Upgrade Price).

28.9.3. Upgrade is reserved exclusively for individuals aged 18 years and older, and solely for private/personal use. The User undertake to use Upgrade and its benefits only for such personal purposes.

28.9.4. The User is expressly prohibited from assigning your Upgrade to a third party, using it in a commercial manner, or using another person’s identity or Upgrade subscription. FRU.PL may transfer or assign any of its rights or obligations under these Upgrade specific terms, without User’s prior consent, to its affiliates (entities that directly or indirectly control, are controlled by, or are under common control with FRU.PL).

28.10. Termination

28.10.1. FRU.PL may terminate Upgrade subscription immediately, without prior notice, if the User breaches these specific terms or if FRU.PL detects misuse, abuse, or fraudulent activity in relation to Upgrade or its benefits.

28.10.2. Termination due to breach, misuse, or fraudulent activity does not entitle the User to any refund of the Upgrade Fee already paid.

28.10.3. If the subscription of the Upgrade is terminated for reasons other than breach, misuse, or fraud (for example, if FRU.PL decides to discontinue the Upgrade program entirely), the User will be entitled to a pro-rated refund of the Upgrade Fee in which case the User will be refunded the equivalent of the remaining months of the Upgrade Term. No refund will be granted if the value of the benefits already used by the User during the current Upgrade Term exceed the abovementioned refund amount.

28.10.4. Upon termination, User’s right to access and use Upgrade and its benefits will cease immediately, and FRU.PL reserves the right to cancel or adjust any bookings or benefits obtained in violation of these Terms.

28.11. Liability

28.11.1. To the maximum extent permitted by law, FRU.PL total liability to the User arising from or in connection with these Terms, Upgrade subscription, or use of Upgrade benefits shall not exceed the total amount of Upgrade Fees the User has paid during the current Upgrade Term.

28.11.2. FRU.PL is not liable for:

i) indirect, incidental, special, or consequential losses (including loss of profit, business, goodwill, or data);
ii) any losses or damages arising from circumstances beyond FRU.PL reasonable control (including but not limited to technical failures, system outages, airline schedule changes, or force majeure events);
iii) services, products, or content provided by third parties, including airlines, hotels, or other partners, even if accessible through Upgrade.

28.12. Applicable Law, Jurisdiction and Alternative Dispute Resolution

These Upgrade Terms are solely governed by Polish law. Any disagreements regarding their interpretation and/or implementation shall fall under the exclusive competence of Polish courts, as per the applicable legal framework in force.

28.13. Other Terms

FRU.PL retains the discretion to modify these Upgrade specific terms and will publish the revised version on our FRU.PL Website. The updated Upgrade terms will take effect immediately in the following circumstances:
a. Upon any new purchase of Upgrade;
b. Upon any renewal of Upgrade, save for the changes in Upgrade Fee, where 28.8.1.6. applies.

Attachments:

FRU.PL Price List constitutes Attachment no. 1 to these Regulations.
Template of the form for withdrawal from an agreement constitutes Attachment no. 2 to these Regulations.
Detailed terms and conditions of Insurance service constitute Attachment no. 3 to these Regulations.
Detailed terms and conditions of Vouchers constitute Attachment no. 4 to these Regulations.
Standard information forms to the Act of 24 November 2017 on package travel and linked travel arrangements constitute Attachment no. 6 to these Regulations.

ATTACHMENT NO. 1 - PRICE LIST OF FRU.PL SERVICES

FRU.PL charges Service Fee for the provision of the following services:

Fee for purchase of Air Transport Services (e-Ticket): in each case visible in the order and at the stage of searching/booking flights;
Fee for processing return/change of data of the e-Ticket purchased –up to 100% of the purchased e-Ticket (including other additional fees determined by a given Carrier) per person;
Fee for adding to the Air Transport Service e-Ticket purchased of additional services such as transport of priority boarding, additional space for legs, transport of an animal and other services offered by the carriers - up to 100% of the purchased e-Ticket (including other additional fees determined by a given Carrier) per person;
Fee in the case of group bookings (more than 9 people) – PLN 199 per person;
Transaction fee for booking of a given seat in the plane - up to 100% of the purchased e-Ticket (including other additional fees determined by a given Carrier) per person;
Fee for adding a luggage or Lost Luggage Guarantee to the purchased Air Transport Service (e-Ticket) - up to 100% of the purchased e-Ticket (including other additional fees determined by a given Carrier) per person;
SMS Service fee – one off fee of PLN 9,99;
Online Check-in fee - up to 100% of the purchased e-Ticket (including other additional fees determined by a given Carrier) per person;
Fee for processing the return of the Air Transport Service (e-Ticket) Price if the User has not purchased the Fast Refund Service or the Fast Refund Service is not included in the bundled e-Ticket – PLN 140 per person
Fee for printing out a boarding pass - free of charge for Users with a User Account and PLN 29 per person for other Users.

The amount of the Service Fees, which have been given in the form of a price range, depends on:

price of the purchased Air Transport Services (e-Ticket);
the way in which the User purchases the FRU.PL Service (purchase through the FRU.PL Site does not require the involvement of employees of the FRU.PL Booking Centre, therefore in a given case it will be more beneficial for the User);
the current price of the additional service set by the Carrier.

ATTACHMENT NO. 2 - TEMPLATE OF THE FORM FOR WITHDRAWAL FROM THE AGREEMENT

Addressee: FRU.PL Spółka Akcyjna with its registered office in Warsaw ("FRU.PL") at street. Al. 29 Listopada 85, 31-406 Cracow, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the capital city of Warsaw, 12th Commercial Division of the National Court Register under the National Court Register number: 0000308871, having Tax Identification Number (NIP): 5272579301, National Business Registry Number (REGON): 141451213, e-mail: kontakt@fru.pl.

I/We(*) hereby inform about my/our withdrawal from the agreement on the provision of the following service(*):

- Date of entering into the agreement

- Name and surname of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if the form is sent in a paper form)

– Date

(*) Cross out if not applicable.

ATTACHMENT NO. 3 - DETAILED TERMS AND CONDITIONS OF INSURANCE

ENTERING INTO INSURANCE AGREEMENT BY THE PARTY OF FRU.PL