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Help & Support

Trip Protect

If your flight is canceled, we’ll buy you another ticket!

Continue the trip - without interruptions and without worries

We’ll find the fastest and free flight alternatives for you, with any airline, so you can get to your destination

  • We’ll get you new tickets for free

    Your flight is canceled or changed? Avoid the disruptions in your itinerary

  • Priority assistance

    Stay in touch with FRU consultants throughout your trip

  • Continue your journey

    You’ll receive the fastest available alternatives for your entire trip

How does it work?

  • Add the Trip Protect option when booking your flight
  • Flight canceled or changed? We’ll provide free alternatives so you can keep your trip on track
  • Continue your trip with peace of mind

Add Trip Protect

  1. Visit FRU and choose a flight to your desired destination
  2. Make sure to add Trip Protect before completing your reservation
  3. Finish your booking and proceed to payment

Search for flight now

Discover all products:


  • Flex

    Get a refund or rebook when you want to cancel your trip

    See details

  • Fast Refund

    We refund faster than any airline

    See details

  • Travel Insurance

    Comprehensive travel insurance covering medical expenses and baggage loss

    See details

  • Auto Check-in

    Our team takes care of the entire check-in process, so you only remember the perfect journey

    See details

  • Seats

    Reserve your preferred seats and enjoy the view and freedom of movement

    See details

Frequently asked questions

When the service Trip Protect is apply?

The Trip Protect service applies if your flight is canceled or changed by more than 5 hours or delays that affect your itinerary. We will contact and offer you FREE flight alternatives with the same airline or with another airline/ flight combination offered by different airlines to reach your destination in the shortest possible time.

How does the Trip Protect service work?

The purpose of the Trip Protect service is to offer you one of the following two alternatives:

  • to help you reach your final destination on your trip, or
  • to offer you a refund of the value of the ticket issued by FRU.PL for the flight affected by a cancellation or a schedule change of more than 5 hours, if the flight is eligible for refund by the airline.

When the Trip Protect service can be purchased?  

The Trip Protect can be purchased only at the time of purchasing flight ticket(s) on FRU.PL. The service cannot be added after the purchase.

When the Trip Protect not applicable?  

The Trip Protect service does not apply in the following cases:

  • Flights are affected by a schedule change of less than 5 hours,
  • The passenger voluntarily canceled the trip or changed the ticket without the consent of FRU.PL,
  • The passenger is refused boarding for any reason, including if the passenger has not the travel documents required by each government authority, visas, COVID tests, proof of vaccinations, as well as other necessary documents in destination or transit country,
  • The passenger did not show up at the airport on time.

Does Trip Protect apply to all passengers or only to the person who purchased the flight?

Trip Protect applies to all passengers on a booking paid on FRU.PL.

If my flight is not cancelled/changed/delayed, will I get my money back for the Trip Protect service?

The Trip Protect service is non-refundable.

How much does Trip Protect cost?

The Trip Protect is a paid extra option. The price of the Trip Protect is displayed dynamically for each flight and it adds to the total price of the flight.

Can the Trip Protect be used more than once for one trip?

No. The Trip Protect can only be used once per trip.

See Terms and Conditions